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Tele Caller Executive

3 weeks ago

Gandhinagar, India AK Global Management Services Full time

**Job role:

- Telecaller Executive**

**Location:

- Bhat, Ahmedabad**

**Job Summary**:
**Key Responsibilities**:

- Make outbound calls to customers to promote products/services.
- Answer incoming calls from customers to resolve queries or take feedback.
- Maintain and update customer databases with accurate information.
- Understand customer needs and offer appropriate solutions.
- Achieve daily/weekly/monthly call and conversion targets.
- Handle customer complaints or escalate issues to the appropriate departments.
- Follow-up on leads generated through marketing campaigns or previous interactions.
- Record call details and maintain proper documentation.

**Requirements**:

- Any graduate can apply
- Prior experience in telecalling, customer service, or telesales preferred.
- Excellent verbal communication and interpersonal skills.
- Fluency in English, Hindi and Gujrati
- Basic computer knowledge (MS Office, CRM tools).
- Positive attitude, persuasive skills, and ability to handle rejections.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- Telecommunication: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)
- Gujarati (required)

**Location**:

- Gandhinagar, Gujarat (required)

Work Location: In person