Client Support Associate

1 day ago

Bengaluru Karnataka, India Graebel Companies Inc. Full time

Graebel is looking for a Relocation Operations Manager responsible for providing operational support and guidance to ensure that the relocation team has all of the necessary tools to provide superior customer service to our clients and their transferees. Develops and maintains effective working relationships with corporate client contacts, transferees/assignees, other Graebel business units, operational and shared services support teams, and Graebel partners/vendors. Serves as a leader for the relocation team.

**GENERAL DESCRIPTION OF POSITION**

The Client Support Associate will provide ticket query support to our clients. This person will ensure that the client's program is executed in compliance with the standard operating procedures (SOP) and Graebel's standards to ensure consistency and efficiency in operations.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Answers general queries from internal clients, including monitoring inquiries
- Data entry, gathering of required details, and process management based on SOP.
- Daily audit of tickets to ensure the correct support is applied, partnering with others for information verification.
- Update designated points of contact (POC) with information to ensure accuracy.
- Process tickets while ensuring compliance with Graebel data integrity standards and client SOP.
- Perform any other related duties as required or assigned.

**_ This is a Work from office position_

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