BI Administrator

**Position Overview**

The Business Intelligence (BI) Administrator plays a critical role in managing and maintaining the business intelligence infrastructure and is responsible for the implementation and support of BI platforms. This includes, but is not limited to, user maintenance, access controls, capacity planning & monitoring and performance tuning for MicroStrategy and Sigma infrastructures. The BI Administrator is responsible for ensuring the availability, performance, and security of BI tools and systems.

**Responsibilities**

Must be able to
- Administer and maintain BI platforms, such as MicroStrategy, Sigma or other relevant BI tools.
- Implement and manage security protocols for BI systems, including user creation, user authentication, group privilege roles and report access controls.
- Provide support for internal and external users, addressing issues, troubleshooting problems, and ensuring a positive user experience with the BI platform.
- Set up system monitoring and automated alert notifications for daily and hourly processing to capture failed jobs which may impact data flow and the end-user experience.
- Working experience with the MicroStrategy suite e.g. Administration editors and monitors for Developer & Workstation, Architect, Command Manager and Object Manager.
- Install, configure, and upgrade BI software to ensure optimal performance and reliability.
- Strong understanding of BI architectures and components.
- Experience in SQL troubleshooting.
- Project lifecycle practices to include the packaging and migration of project components from Development to UAT to Production environments.
- Monitor and analyze the performance of BI systems, identifying and addressing bottlenecks or inefficiencies.
- Maintain comprehensive documentation for BI configurations, procedures, and best practices.
- Create/Maintain Python scripts for administrative processes
- Occasional on-call shifts outside of normal working hours.

Other typical tasks may also include...
- Demonstrating proven behavioral skills, including being a team player, sound thinking and judgment, achieving results, relating to people, managing work effectively, and leading by example

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

**Required Knowledge, Skills and Experience**

Minimum/Essential Qualifications:

- Bachelor's degree and 2 years information technology experience
- Additional four years of relevant experience may be considered for the degree
- Must be detail Orientated
- Excellent communication, problem solving & customer service skills
- Continually striving to gather current knowledge and information relevant to business needs in order to achieve results
- Actively exchange ideas with others and build on their ideas to identify new solutions
- Demonstrate honesty, integrity, and professionalism at all times
- Able to work independently or collaboratively and maintain a positive attitude
- Able to initiate action and build relationships within the department
- Outstanding planning & Organizational skills
- Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen
- Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
- Must demonstrate the following behavioral competencies; analytical capacity, attention to detail, communication proficiency, customer/client focus, ethical conduct, initiative, manages execution, personal effectiveness/credibility, positive attitude, problem solving, professionalism, project management, thoroughness, and time management