Tele Calling Executive

1 day ago

Hosur, India PMK SCANS AND LABS PVT LTD Full time

**Location - Hosur**

**Responsibilities**:

- **Inbound & Outbound Calls**:

- Handle incoming calls from patients or clients, answering queries related to diagnostic tests and services.
- Make outbound calls to prospective patients for appointment bookings, follow-ups, and reminders.
- **Appointment Scheduling**:

- Schedule appointments for diagnostic tests, ensuring timely and accurate coordination.
- Send appointment reminders via calls or messages to patients.
- **Customer Support**:

- Provide accurate information about diagnostic tests, procedures, pricing, and preparation requirements.
- Address customer concerns and complaints with professionalism and empathy.
- **Service Promotion**:

- Inform clients about new or ongoing promotions, offers, and special services.
- Educate customers on the importance of regular health check-ups and the services offered by the diagnostic center.
- **Record Management**:

- Update patient details and appointment information in the CRM or database.
- **Follow-up**:

- Conduct follow-up calls to check if patients are satisfied with the services or to remind them of upcoming appointments.
- Gather feedback from patients to help improve the center’s services.
- **Coordination**:

- Coordinate with the medical staff or lab technicians for scheduling tests and reports.
- Ensure smooth communication between the telecalling team and other departments.
- **Reporting**:

- Maintain daily, weekly, and monthly reports related to call volumes, conversions, and customer feedback.
- Report any technical issues or customer complaints to the manager for resolution.

**Benefits**:

- Paid sick time
- Provident Fund

Work Location: In person

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