Mis Executive Website Monitoring

Position Summary

We are seeking a dedicated MIS Executive to join our 24/7 website monitoring team.

Key Responsibilities Primary Monitoring Duties

**Performance Tracking**: Track key performance indicators including uptime, response time, page load speed, and user experience metrics

**Alert Management**: Respond to automated alerts and notifications within defined SLA timeframes (typically 2-5 minutes)

**Incident Detection**: Proactively identify potential issues, anomalies, and performance degradation before they impact end users

**Status Reporting**: Maintain real-time status updates and communicate system health to stakeholders

Technical Operations

**Tool Management**: Utilize monitoring platforms such as Nagios, Zabbix, New Relic, Pingdom, or similar enterprise monitoring solutions

Incident Response & Escalation

**First-Level Support**: Provide immediate response to critical incidents and system outages

**Escalation Management**: Follow established escalation procedures for complex issues requiring specialized expertise

**Documentation**: Create detailed incident reports, including timeline, impact assessment, and resolution steps **Communication**: Coordinate with development teams, network administrators, and third-party vendors during incidents

**Post-Incident Analysis**: Participate in post-mortem reviews to prevent recurring issues

Reporting & Analytics

**Performance Reports**: Generate daily, weekly, and monthly performance reports for management review

**Trend Analysis**: Identify trends in system performance and recommend preventive actions

**SLA Compliance**: Track and report on Service Level Agreement compliance metrics

**Dashboard Management**: Maintain and update monitoring dashboards for various stakeholder groups

**Capacity Planning**: Assist in capacity planning by analyzing usage patterns and growth trends

**Education & Experience**

Bachelor's degree in Computer Science, Information Technology, MIS, or related field 2-4 years of experience in website monitoring, system administration, or IT operations Experience with 24/7 shift operations and on-call responsibilities

Proven track record in incident management and problem resolution

Technical Skills

**Monitoring Tools**: Proficiency with monitoring platforms (Nagios, Zabbix, SolarWinds, New Relic, Datadog) **Web Technologies**: Strong understanding of HTTP/HTTPS, DNS, CDN, load balancers, and web server technologies

**Database Knowledge**: Familiarity with MySQL, PostgreSQL, Oracle, or SQL Server monitoring

**Scripting**: Basic scripting skills in Python, Bash, or PowerShell for automation tasks **Network Fundamentals**: Understanding of TCP/IP, firewalls, and network troubleshooting **Cloud Platforms**: Experience with AWS, Azure, or GCP monitoring services

Soft Skills

**Attention to Detail**: Exceptional attention to detail and ability to spot anomalies quickly **Communication**: Excellent written and verbal communication skills for incident reporting **Problem-Solving**: Strong analytical and troubleshooting skills

**Stress Management**: Ability to work effectively under pressure during critical incidents

**Time Management**: Excellent prioritization skills to handle multiple concurrent issues

**Team Collaboration**: Strong teamwork skills for coordinating with cross-functional teams

Preferred Qualifications

Industry certifications (CompTIA Network+, ITIL Foundation, AWS Certified) Experience with DevOps practices and CI/CD pipelines

Knowledge of security monitoring and SIEM tools

Experience with containerized environments (Docker, Kubernetes) Familiarity with log management tools (ELK Stack, Splunk)

Previous experience in e-commerce or financial services environments

Working Conditions & ScheduleShift Requirements

**24/7 Coverage**: Rotating shifts including nights, weekends, and holidays **Shift Duration**: 8-12 hour shifts depending on operational requirements **On-Call Duties**: Participate in on-call rotation for critical incidents

Position Summary We are seeking a dedicated MIS Executive to join our 24/7 website monitoring team.

Key Responsibilities Primary Monitoring Duties

**Performance Tracking**: Track key performance indicators including uptime, response time, page load speed, and user experience metrics

**Alert Management**: Respond to automated alerts and notifications within defined SLA timeframes (typically 2-5 minutes)

**Incident Detection**: Proactively identify potential issues, anomalies, and performance degradation before they impact end users

**Status Reporting**: Maintain real-time status updates and communicate system health to stakeholders

Technical Operations

**Tool Management**: Utilize monitoring platforms such as Nagios, Zabbix, New Relic, Pingdom, or similar enterprise monitoring solutions

**Incident Response & Escalation**

**First-Level Support**: Provide immediate response to critical incidents and system outages

**Escalation Management**: Follow establishe