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Associate: Validation

2 weeks ago

Remote, India Sectigo, Inc. Full time

**Summary**:
Sectigo has an exciting new opportunity as an Associate on the Validation team. As n associate on the validation team, you will handle all day to day responsibilities associated with maintaining our customer base verification of SSL certificates and resolving customer issues

**Duties and Responsibilities**:

- Handle day-to-day activities associated with maintaining customer base.
- Provide customer service and assistance with verification of SSL certificates
- Assist customers with the verification of organizational details and contact information.
- Handle all issues escalated issues, taking ownership of customer issues reported and seeing problems through to resolution.
- Research customer organizations and verify organization contact details online.
- Independently resolve customer support issues and escalate cases when appropriate.
- Strong communication and organization skills, with attention to detail and must be able to multi-task
- Should be open to work in 24/7 shifts
- Should have international voice experience

**Qualifications**:
Education
- Bachelors Information Technology or related relevant experience.

Experience
- 1-6 years of experience in a technical support role.

**Skills and Abilities**:

- Strong communication and organization skills.
- Attention to detail.
- Strong ability to multi-task.

**Supervisory Responsibilities**:

- No

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