Moneyboxx - Incident

**Employment Information**:

- Industry
- ** Moneyboxx - Inc**
- Job level
- ***
- Salary
- ** -**
- Experience
- ** -**
- Pay-Type- Close-date- JOB-ID
- **JB-20121**
- Location
- **Mumbai**

**Job Descriptions**:
We are looking for Graduate in engineering/Computer Science and ITIL Certified to join us as an Incident Manager and provide Support to our Business Users. About the Role : - Lead the Technical Support team - Setting up bridge calls for Major Incidents, following the information matrix to escalate issues to the highest level & seek closure without breaching client SLA's. - Tracking and hosting Incidents calls, Major & Minor to ensure SLA compliance. - Participating in the daily SCRUM's to provide a deep dive into issue occurrences and correlate RCA's. - Organizing, Planning and Implementing Strategy to drive improvement in the Technical Support team - Liaising with External & Internal functions including Product Management, Engineering, Network Operations, and other Service functions to ensure timely and accurate resolution of issues and queries - Review daily priorities and take appropr

**Skills**: