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Customer Service Associate

3 weeks ago

Kolkata, India OnProcess Technology Full time

**OPERATIONS** | **FULL-TIME***

**Job Overview**:
The Customer Service Associate’s broad function is to support the Company’s processes through professional on-phone communications, both to and from customers, on behalf of OnProcess Technology’s clients. As a result of customer contact, updates to the Company database with all appropriate information, and supports all quality assurance efforts, and Program criteria are part of the function. The Customer Service Associate’s attendance, dependability, and ability to be there to answer our customers’ requests are critical to our success. They are the first point of contact.

**Responsibilities and Duties**:

- Ability to process orders of parts for domestic and/or international request in accordance with client policy and practice
- Must have ability to coordinate and perform activities such as order entry, order acknowledgement, order revision and preparation of shipping documents
- Must have the ability to receive customer requests and prepare documents related to processing returns servicing and exchanges
- Should have the ability to update database with status of returned materials issues and accounts for returns inventory
- Should be able to coordinate and perform activities associated with order tracking and customs clearance by working with transport carriers and client POC
- Should have the familiarity with business tools such as: E-mail, Microsoft Word, Excel and PowerPoint

**Education Requirements**:
High School or equivalent

**Experience Requirements**:
3+ years

**About OnProcess**
OnProcess is on a mission - to transform and drive the world’s circular service supply chains - for brilliant customer experiences, efficiencies at the speed of digital, and more sustainable ‘circular economy’ processes.
At OnProcess, we encourage a collective sense of engagement, affirmation and belonging, where everyone is proud to be a member of our company. As a global business, we recognize our ability to understand, embrace and operate in a multicultural world - both in the marketplace and in the workplace - is critical to our long-term sustainability. That’s why we are committed to a company-wide culture that understands that diversity, equity, and inclusion is essential.