Bpo Supervisor

2 days ago

Coimbatore, India NTT DATA Full time

**Req ID**: 154099

We are currently seeking a BPO Supervisor to join our team in Coimbatore, Tamil Nādu (IN-TN), India (IN).

In these roles, you will be responsible for:

- Expertise in specialties of E/M IP and OP
- Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days.
- Ensure adherence of coding guidelines within established productivity standards.
- Addressing coding related inquires for providers as needed, U.S. only.
- Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials.
- Provide supervision and direction to team and manage their day to day activities.
- Provide trend analysis of issues and solutions to customer.
- Respond to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied claims.
- Maintain and ensure adherence to SOP guidelines by team members.
- Provide monthly feedback to team members on their performance.
- Provider guidance to the team members to effectively complete the assigned task.
- Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
- Ensure complete adherence to TAT and SLA's as defined by the customer
- Maintain patient confidentiality and strict adherence to HIPAA

Required Skills for this role include:

- 7+ years of experience working on Revenue Cycle Management regarding medical billing.
- Good understanding and working experience of End to End Claim Resolution model
- 1 or more years of supervisory experience in Coding (medical billing).
- Excellent interpersonal, verbal and written communication skills
- Should have coding certificate (CPC, COC, CCS)

**Required schedule availability for this position is Monday-Friday 7:30AM/5:30PM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

**About NTT DATA Services**

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