Technology Support Iii

**JOB DESCRIPTION** Role Description**:
**Job responsibilities**
- Respond to error alerts to investigate if there are issues that would cause disruption of service and initiate the necessary actions to bring in the required parties to help with incident management and service recovery
- Be involved in any incidents that impact our customers in the region for service restoration and recovery. Lead the engagement to trouble-shoot the issue and drive resumption of services.
- Responsible also for the continuous improvement of production estate management, including but not limited to change and management, event and incident management practices
- Be responsible for the process followed for any changes that go into production to ensure all the hygiene requirements for good quality and control are in place.
- Drive initiatives around DevOps automation across the delivery pipeline, mainly for production to reduce the manual activity during implementation.
- Track periodically the service levels, response time and resolution time of issues/ requests from other parts of the bank to the production support team and find means to improve on it.
- Collaborates with the infrastructure team for all service governance and production quality assurance matters

**Job Requirements**:

- Prior experience in a banking environment leading a production support team is essential.
- Has good practical experience in implementing and using DevOps tools for the CI/ CD pipeline.
- Excellent analytical, troubleshooting and problem-solving skills
- Strong verbal and written communication skills
- Strong planning, organizational and time management skills
- Self-motivated, self-organizing and possess drive, ability to be hands-on and a good team player

**What is Athena?**

Athena is J.P. Morgan's cross-market risk management and trading system that provides functionality for traders, salespeople and operations staff globally. It is used in our FX, commodities, fixed income and credit businesses. Athena includes a globally replicated object-oriented database, a powerful dependency graph and a fully integrated stack across pricing, risk and trading tools. The code is a combination of Python and C++: C++ for speed, and Python for flexibility and rapid but controlled releases. Athena is designed to provide a continuous deployment environment, and pull developers close to the business to help increase revenues, while improving operational processes and controls to reduce costs.

**Employer Description**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**About J.P. Morgan’s Corporate & Investment Bank (CIB)**

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With nearly $20 trillion of assets under custody, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Working in CIB Technology

**Working as a Technologist in JPMorgan Chase & Co.**

When you work at JPMorgan Chase & Co., you’re not just working at world’s largest global financial institution - you’re an integral part of one of the world’s biggest technology companies. In 15 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.

J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives