Urgent Requirement for Telecaller Support Executive

2 days ago

Viman Nagar Pune Maharashtra, India IATOCS PVT LTD Full time

**Position**: BPO/Telecaller

**Location**: Orville Business Port

**Employment Type**: Full-Time

**Job Summary**

**Language Proficiency**:

- English
- Hindi
- Marathi

**Key Responsibilities**
- Handle inbound and outbound calls professionally.
- Engage with customers to provide information and resolve queries.
- Maintain accurate records of customer interactions and transactions.
- Follow scripts and standard operating procedures to ensure service consistency.
- Support sales and lead generation efforts by promoting products/services.
- Achieve call targets and performance metrics set by the company.
- Escalate complex queries to the relevant department if required.
- Collaborate with team members to improve service quality.

**Required Skills & Qualifications**

✔ Education: Minimum 12th pass (Graduate preferred).
✔ Experience: Prior experience in a BPO, customer service, or telecalling role is a plus.
✔ Language Proficiency: Fluent in English, Hindi (regional languages are an advantage).
✔ Technical Skills: Basic knowledge of CRM software, MS Office, and telecalling tools.
✔ Soft Skills: Strong communication, persuasion, and problem-solving abilities.
✔ Work Ethic: Ability to work under pressure and meet targets.

**Perks & Benefits**
Career growth opportunities.
Friendly and supportive work environment.
Training & skill development programs.

**Job Types**: Full-time, Permanent

Pay: ₹8,793.55 - ₹20,871.56 per month

Schedule:

- Day shift
- Rotational shift

Application Question(s):

- Do you speak Hindi

**Language**:

- Marathi (required)
- English (required)

Work Location: In person

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