Customer Followup Cordinator

1 week ago


Ludhiana District Punjab, India O3Hire Full time

The Customer Follow-Up Executive is responsible for maintaining strong relationships with customers by ensuring timely follow-ups and addressing their concerns. This role involves proactive communication and collaboration with internal teams to enhance customer satisfaction and loyalty.

**Key Responsibilities**:

- Conduct regular follow-ups with customers to ensure their needs are met.
- Address customer inquiries and resolve issues promptly.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with sales and service teams to ensure seamless customer experiences.
- Provide updates to customers regarding their orders, services, or requests.
- Promote loyalty programs and additional services to enhance customer retention.

**Qualifications**:

- Bachelor’s degree in any discipline (fresh graduates are welcome).
- Excellent communication and interpersonal skills.

**Job Types**: Full-time, Permanent

Pay: ₹8,973.18 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person


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