Supervisor Travel

6 days ago

Bengaluru Karnataka, India Fortrea Full time

**Job Overview**:
The Card Services Supervisor leads a team through an outsourcing provider, to support Out of pocket, corporate credit card and P-Card programs. This role requires independent decision-making, initiative, and the ability to manage multiple priorities while maintaining high-quality outcomes. The incumbent interacts with stakeholders across all levels of the organization and handles sensitive information with discretion.

**Key Responsibilities**:
**Team Leadership & Governance (Outsourced Model)**:

- Lead and inspire a high-performing outsourced Card Services team through a structured governance framework.
- Manage the outsourced Card Services team through a structured governance framework.
- Establish and maintain:

- ** Weekly operational reviews** to monitor service delivery and resolve issues.
- ** Monthly performance scorecards** tracking SLAs, KPIs, and compliance metrics.
- ** Quarterly strategic reviews** to assess service quality, innovation, and alignment with business goals.
- ** Escalation protocols** for critical issues and service disruptions.
- ** Change control processes** for updates to systems, policies, or scope.
- Ensure clear documentation of roles, responsibilities, and workflows between Fortrea and the outsourcing provider.
- Foster collaboration and accountability through regular communication and feedback loops.

**Stakeholder Collaboration**:

- Partner with finance and business leaders to address Procure-to-Pay cycle issues.
- Maintain strong internal relationships with IT, Treasury, Payroll, AP, Accounting, and external partners such as banks and auditors

**Process Improvement & Compliance**:

- Recommend and implement process enhancements and reporting improvements.
- Lead group discussions and present feedback to management.
- Maintain confidentiality and ensure compliance with internal policies and external regulations.

**Special Projects**:

- Execute ad hoc assignments and participate in strategic initiatives as needed.

**Experience (Minimum Required)**:

- Minimum 8 years in a corporate business environment, preferably in finance or card services.
- Experience managing outsourced teams or shared services.
- Strong communication, organizational, and problem-solving skills.
- Strong data management and analytical skills
- Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Experience with ERP systems
- Comfortable interacting with all levels of the organization.
- Experience working with global teams and in a multi-currency environment
- Decision-Making: Makes informed, timely decisions with a focus on quality and risk mitigation.
- Collaboration: Fosters a collaborative environment across internal and external stakeholders.

**Qualifications (Minimum Required)**:

- Bachelor’s degree in Accounting, Finance, or related field.

**Preferred Qualifications Include**:

- Fortrea may consider relevant and equivalent experience in lieu of educational requirements.

**Physical Demands/Work Environment**:

- Remote-Based, as requested by the line manager.

Learn more about our EEO & Accommodations request here.

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