Urgent Requirement
3 days ago
From 3 to 8 year(s) of experience
₹ 4,00,000 - 6,00,000 P.A.
- Bangalore/Bengaluru
We are looking for **IT Servicedesk**
**Payroll Company: - Valueinnovation Labs**
**Client: - MNC**
**Position:
- Contract2Hire (6Months Contract)**
Experience: -3 to 10 Years
**Salary**:
- 4LPA to 6LPA
Immediate/ 20 days Joiner only
Location: - Bangalore
**Role and Responsibilities**
Receive incoming calls and track all received requests in incident management system
Categorize incident based on criticality and priority
Ensure all the incidents are responded to and closed and tracked the SLA breaches
Creating Knowledge base articles for the frequent issues and ensuring the team utilizes them
Maintain and Update SOPs for regular tasks and ensure strict adherence to follow the SOPs
Ensure incident logs are updated frequently and escalate incidents as required
Act as an escalation point for all the team members with respect to Data center Monitoring and Service desk operations
Coordinate with Team members and ensure all alerts are acknowledged and communicated to respective SMEs
Prepare daily, weekly and Monthly Report with 100 % accuracy
Follow-up with SMEs and other vendors for timely closure of the service request and incidents
Prepare Backlog tickets and notify the management and SME’s
Audit the call quality and ensure proper feedback is given to repsective team member
Audit the ticket quality and ensure the tickets are updated frequently
**Technical Skill-**
Excellent troubleshooting knowledge on remote desktop related issues
Knowledge of User provisioning in Windows Active Directory, Password reset
Basic troubleshooting printer and printing related issue
Experience in monitoring tools like SCOM, SolarWinds, Nagios
Experience Folder NTFS Share permission management
Knowledge of troubleshooting VPN Issues
Knowledge of setup and configuring Webex meetings for end user devices
**Required Details:
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**1.** **Total Experience:
- **
**2.** **Relevant Experience:
- **
**3.** **Current CTC:
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**4.** **If offer in hand CTC/location:
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**5.** **Expected CTC:
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**6.** **Notice Period (Pls** **mention officially on papers ; mention LWD if serving notice)**
**7.** **Current Location:
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**8.** **Preferred Location:
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**9.** **Qualification:
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**10.** **Reason for leaving current organization:
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**11.** **If you have an offer reason for looking another opportunity:
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**12.** **New Joining date in New Organization:
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**13. Comfortable in Contract2Hire (Yes/No):
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**If interested, please share your updated CV in word format.**
- Role:_IT Support - Other
- Salary:_ 4,00,000 - 6,00,000 P.A.
- Industry:_IT Services & Consulting
- Functional Area:_IT & Information Security
- Role Category:_IT Support
- Employment Type:_Full Time, Temporary/Contractual
- Key Skills
- windows active directoryit service desk
- Skills highlighted with ‘‘ are preferred keyskills
Education
- UG:_Any Graduate
**Company Profile**:
Mount Talent Consulting Private Limited
**Thanks & Regards**
Noida
- Uttar Pradesh
- Company Info
- X
- Contact Company:_Mount Talent Consulting Private Limited
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