Guest Relations Executive

We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at

goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be

responsible for ensuring an exceptional guest experience at our properties in North India, fostering a

welcoming and vibrant atmosphere for all visitors.

Roles and Responsibilities
- Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent

customer service throughout their stay.
- Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate

completion of all necessary documentation.
- Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant

departments when necessary.
- Administrative Support: Maintain and organize files, records, and documents, updating them as

needed. Create and manage spreadsheets for reporting and operational needs.
- Property Management Support:

- Conduct inventory checks and maintain records.
- Assist in the procurement of monthly supplies.
- Step in as the property in-charge during the absence of the property manager.
- Food and Beverage Assistance: Support the service of food and beverages to ensure guest

satisfaction.
- Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
- Cross-Location Travel: Be willing to travel to other properties in South and West India when

required.

Qualifications/Knowledge/Experience
- A minimum of 6 months of industrial training or relevant experience in hospitality.
- A pleasant personality and excellent verbal and written communication skills.
- Final-year student or graduate from a Hotel Management program is preferred.
- Flexibility and enthusiasm for traveling across North India.

What We Offer
- Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
- Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
- Additional Perks: Complimentary accommodation provided by the company.
- The opportunity to work at multiple PAN India locations with a focus on South and West regions.

If you are passionate about hospitality, have a positive attitude, and love meeting new people, we

unique and unforgettable experiences for our guests