Mega Hiring

1 week ago

Mumbai, India Outpace Consulting Services Full time

We Are Hiring For Leading ITES Company For a Customer Support Process. (**Immediate Joining to 30 Days**)

**Job Location**: pune

**Sal**: 2.50 to 5.00 LPA

**Language**: Proficient in English (Read + Write + Speak )

**Roles and Responsibilities**
- Opens, logs, prioritizes, assigns, and closes calls logged
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
- Adherence to policies and procedures, closure of open calls after resolution.
- 1-5 Yrs of experience in **Customer Support/International Voice Process**:

- Knowledge and understanding of end user requirements
- Strong customer service orientation Self-Starter
- Strong problem analysis, resolution, and writing skills
- Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills
- Key Skills

BPO

Customer Service

Blended Process

US Shift

Semi Voice

Voice Process

Voice Support

US Process

Inbound Voice Process

International Sales

Customer Support

Inbound Voice

International Voice

Night Shift

Client Service

International BPO

International Calling

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:

- Any Graduate

Company Profile
- Outpace Consulting Services Private Limited- Leading ITES company- Company Info

***
- View Contact Details- +**Salary**:
2,50,000 - 5,00,000 P.A.

**Industry**:
BPO / Call Centre

**Functional Area**:
Customer Success, Service & Operations

**Role Category**:
Voice / Blended

**Role**:
Customer Retention - Voice / Blended

**Employment Type**:
Full Time, Permanent

  • Solution Architect Aws DevOps

    1 week ago

    Mumbai, India Mega HR Full time

    **Roles and Responsibilities** Design and implementation of secure cloud architectures and designs that meet stakeholder’s requirement Perform architecture reviews of cloud migration/adoption initiatives, including SaaS, hand cloud native architectures Certifications: AWS ,DevOps **Perks and Benefits** - Role:_Solution Architect - Salary:_ 15,00,000 -...

  • Fresher Critical Care Doctor

    6 days ago

    Mumbai, India Mega HR Full time

    **Roles and Responsibilities** **Looking for Critical Care Doctor** **Location**: Sount Mumbai **Experience**: MBBS + 0 to 3 yr Post PG **Salary**: As per year of experience - **Designation**:Clinical Associate/Assistant Looking for MD/DNB Medicine/Pulmonary/ Anaesthesia passout doctors. **Accomodation will be provided by hospital (Only for...

  • Fresher Md/dnb Anaesthesia

    6 days ago

    Mumbai, India Mega HR Full time

    **Roles and Responsibilities** **Looking for MD/DNB Anaesthesia** **Location**: Sount Mumbai**Experience**: MBBS + 0 to 2 yr Post PG**Salary**: As per year of experience**Designation**:Clinical Associate/AssistantLooking for MD/DNB Medicine passout doctors interested for Nephorology.**Accomodation will be provided by hospital (Only for doctor)** **Doctors...

  • CRM Intern

    6 hours ago

    Seepz, Mumbai, Maharashtra, India Mega CFC Full time

    **Job description** **Hiring Interns for CRM Position - Jewelry Service Provider Company** **Position**: CRM Intern **Company**: Bharat Ratnam Mega CFC (Entity of GJEPC) **Location**: Andheri Seepz **Duration**: 6 months-8 months We are looking for dynamic and enthusiastic graduates who are eager to gain hands-on experience in customer relationship...

  • Mega walk-in drive

    3 weeks ago

    Mumbai, India Tata Consultancy Services Full time

    Mega Walk-In Drive : TCS Mumbai is Hiring for Accounts Receivable (AR)Job Title: Accounts Receivable (AR)Date : November 8th 2025Timings : 10:00 AM – 12:30 PMVenue : Tata Consultancy Services Ltd, Olympus A, Security Block, Hiranandani Estate, Patlipada, Thane West, Pin code - Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work...

  • Mega walk-in drive

    3 weeks ago

    Mumbai, India Tata Consultancy Services Full time

    Mega Walk-In Drive : TCS Mumbai is Hiring for Accounts Receivable (AR)Job Title: Accounts Receivable (AR)Date : November 8th 2025Timings : 10:00 AM – 12:30 PMVenue : Tata Consultancy Services Ltd, Olympus A, Security Block, Hiranandani Estate, Patlipada, Thane West, Pin code - Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work...

  • Mega walk in drive || tcs mumbai hiring for buyer

    3 weeks ago

    Mumbai, India Tata Consultancy Services Full time

    Mega Walk In Drive || TCS Mumbai Hiring for BuyerJob Title: Sourcing & ProcurementDate: November 15th 2025, SaturdayTimings: 10:00 AM 12:30 PMVenue: Tata Consultancy Services Ltd, Sahyadri Park, Plot No 2&3, Phase 3, Rajiv Gandhi Infotech Park, Maan, Hinjewadi, Pune Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office...

  • Mega Walk-In Drive TCS Mumbai is Hiring for Talent Acquisition Onboarding Specialist

    7 days ago

    mumbai, India Tata Consultancy Services Full time

    Mega Walk-In Drive TCS Mumbai is Hiring for Talent Acquisition Onboarding SpecialistJob Title: Talent Acquisition - Onboarding SpecialistDate: December 6th 2025, SaturdayTimings: 10:00 AM – 12:30 PM ISTVenue: Tata Consultancy Services Ltd, Rodas Enclave, Park Ln, Hiranandani Estate, Thane West, Mumbai - 400607Shift: Should be comfortable with Night Shift &...

  • Mega Walk-In Drive at TCS Mumbai

    2 days ago

    Mumbai, India Tata Consultancy Services Full time

    Mega Walk-In Drive at TCS Mumbai - Hiring for Talent Acquisition Onboarding SpecialistJob Title: Talent Acquisition Onboarding SpecialistMust Have: End to end onboarding exp for US geographyWalk-in Date : December 13th 2025, SaturdayTimings : 10:00 AM – 12:30 PM IST (for entry)Walk-in Venue : Rodas Enclave, Park Ln, Hiranandani Estate, Thane West, Thane,...

  • Mega Walk-In Drive TCS Mumbai is Hiring for Talent Acquisition Onboarding Specialist

    1 week ago

    Mumbai, India Tata Consultancy Services Full time

    Mega Walk-In Drive TCS Mumbai is Hiring for Talent Acquisition Onboarding SpecialistJob Title: Talent Acquisition - Onboarding SpecialistDate: December 6th 2025, SaturdayTimings: 10:00 AM – 12:30 PM ISTVenue: Tata Consultancy Services Ltd, Rodas Enclave, Park Ln, Hiranandani Estate, Thane West, Mumbai - Shift: Should be comfortable with Night Shift & 24x7...