Technology Support Iii- Data Protection and Recovery

1 week ago


Bengaluru Karnataka, India JPMorganChase Full time

**JOB DESCRIPTION**
Propel operational success with your expertise in technology support and a commitment to continuous improvement.

**Job responsibilities**
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

**Required qualifications, capabilities, and skills**
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Available for one of these applicable shifts with some flexibility to ensure team's 24x7 coverage: Sun-Thu morning or evening ; Tue-Sat morning or evening

**Preferred qualifications, capabilities, and skills**
- Experience with one or more general purpose programming languages and/or automation scripting
- Experience with enterprise data protection products such as Cohesity or Commvault
- Working understanding of public cloud

**ABOUT US



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