Oracle Retail Rms Support 4 to 12 Years Bengaluru

3 days ago

Bengaluru, India Capgemini Full time

Provides technical assistance and support for queries and issues raised by the business and other IT functions related to RMS suite of solutions in production.
- Leads in RCA sessions to ensure quick resolution of tickets or that tickets are routed to other support teams correctly Addresses and resolves incidents carrying out basic diagnostics identifying where problems can be resolved on a first-time fix basis
- Ensure tickets are logged effectively enabling best management and quick resolution
- Creates necessary Problem tickets as per the ITIL process
- Accurately logs, process and tracks incidents/requests tickets from identification through
- resolution; engages other service desk resources / vendor teams or appropriate service
- resources to resolve incidents that are beyond the scope of their ability or responsibility.
- Uses the appropriate CTI (Category/Type/Item) for logging incidents and requests.
- Monitor and identify any tickets in breach of contractual obligations, escalating where appropriate
- Creates a positive customer support experience and builds strong relationships through deep
- problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling end users with a consummately professional attitude i.e. single point of contact.

**Primary Skills**:

- Oracle retail RMS Support 4 - 12 years of experience

**Secondary Skills**:

- Maintains high levels of standards and maximizes speed of resolutions to improve end user satisfaction.
- Adheres to and supports organization standards, policies, and procedures.
- Maintains and protects confidentiality with regards to all aspects.
- Fosters a strong team dynamic.
- Collaborates with Service Desk, Enterprise Solutions, and other Operations Support Teams to extend the support capabilities of the Oracle RMS platform.
- Provides support expertise in establishing processes and procedures to ensure standards are followed.
- Develops and documents standard operating procedures (SOP) - KMDB, best practices and support documentation where required.

  • Oracle Retail Rms 9 to 12 Years Bengaluru

    6 days ago

    Bengaluru, India Capgemini Full time

    Worked on at least 2 implementation support projects on RPM v14 v16 Broad experience in different pricing methodologies Broad experience on pricing interfaces of enterprise integration like Store systems Ecommerce - Should have strong PL SQL knowledge expertise in writing stored procedures triggers functions dynamic SQLs materialized views PL SQL...

  • Oracle RMS

    2 weeks ago

    Bengaluru, India Samay Consulting Full time

    Oracle RMS (Retail Merchandising System) Location: Bangalore, India (Preferred) | Open to candidates across IndiaExperience Levels: 5+ Years & 12+ Years Remote/Hybrid Opportunities Available We are seeking talented Oracle RMS (Retail Merchandising System) professionals to join our growing team and help establish a world-class RMS practice. We have two...

  • Oracle RMS

    2 weeks ago

    Bengaluru, India Samay Consulting Full time

    Oracle RMS Consultant - Multiple Positions Available Location: Bangalore, India (Preferred) | Open to candidates across IndiaExperience Levels: 5+ Years & 12+ Years Remote/Hybrid Opportunities Available We are seeking talented Oracle RMS (Retail Merchandising System) professionals to join our growing team and help establish a world-class RMS practice. We...

  • Oracle Retail Resa 9 to 12 Years Bengaluru

    3 days ago

    Bengaluru, India Capgemini Full time

    Provides technical assistance and support for queries and issues raised by the business and other IT functions related to RMS suite of solutions in production. - Leads in RCA sessions to ensure quick resolution of tickets or that tickets are routed to other support teams correctly Addresses and resolves incidents carrying out basic diagnostics identifying...

  • Oracle Retail Rms 6 to 9 Years Bengaluru

    6 days ago

    Bengaluru, India Capgemini Full time

    Prepare technical designs based on the functional requirements - Skills Needed Very client focused with regards to service delivery Exposure to ORMS v14 v16 Worked on at least 1 implementation projects on RMS v14 v16 - Should have strong PL SQL knowledge expertise in writing stored procedures triggers functions dynamic SQLs materialized views PL SQL...

  • Oracle Retail Rms 6 to 9 Years Bengaluru

    3 days ago

    Bengaluru, India Capgemini Full time

    Prepare technical designs based on the functional requirements Maintain and check in developed code in code repository - Should have strong PL SQL knowledge expertise in writing stored procedures triggers functions dynamic SQLs materialized views PL SQL collections Should have unix shell scripting skills and decent ProC **Primary Skills**: - Oracle Retail...

  • Retail Techno-functional

    5 days ago

    Bengaluru, India Oracle Full time

    Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of...

  • Oracle Retail Support

    1 day ago

    Bengaluru, India MNR Solution Full time

    **Oracle Retail Support Engineer JD** **Work Location Bangalore / Dubai** - More than 5+ years’ Experience in Oracle Retail support experience in Oracle Retail (V16). - At least 1 Year of core development experience in batch monitoring, RTLOG conversion, scheduling Jobs (UC4/Atomic). - Some prior Experience in analysis, design, modification of ORIB...

  • Oracle Retail Rms/siocs 6 to 9 Years Bengaluru

    6 days ago

    Bengaluru, India Capgemini Full time

    Provides technical assistance and support for queries and issues raised by the business and other IT functions related to RMS suite of solutions in production. - Leads in RCA sessions to ensure quick resolution of tickets or that tickets are routed to other support teams correctly Addresses and resolves incidents carrying out basic diagnostics identifying...

  • Retail Techno-functional

    5 days ago

    Bengaluru, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...