Subject Matter Expert

5 days ago

Chennai, India Wipro Limited Full time

**Overview**:
L1 Engineers in NOC/PDC/DR
i. Monitor and report alert from network devices
ii. Work on raised and assigned tickets/alert from ITSM tool viz. identify the fault, assign
severity, and follow troubleshooting procedures
iii. Fault Management with service providers/Network related issues : trouble ticket initiation,
follow up tickets till resolution and escalate (if required)
iv. Co-ordinate with L2 engineers for issue resolution and change management
v. Perform network related changes on network devices as per role and accessibility
defined in SOP
vi. Responsible for all network related reports like branch down call report, bandwidth
utilization report etc.
vii. Monitor and manage Bank's network infrastructure (Devices, links etc.)
viii. Escalation support for L1 (Regional Engineer), Escalate the issue to L2 engineer in case
issue not resolved
ix. Receive call from branches, raise the ticket if not available in system and inform the
ticket number.
x. Bring new network devices in network. Ensure new devices are added in asset
management system.
xi. Follow up with engineers at Regional Offices/Field to make the network up and running
including links and devices.

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