Tele Caller

1 week ago

Kochi Kerala, India Phenomenal HR Full time

**Job Title: Customer Support Specialist - Premium Eyewear Brand**

**Location**: Vysali Junction, NH Bypass, near McDonald's, Chalikkavattom, Vennala, Ernakulam, Kerala
**Timing**: Monday to Saturday, 10:00 AM to 6:00 PM
**Salary**: ₹15,000/month + Attractive Incentives

**About the Role**:
We are looking for a dynamic and customer-focused **Customer Support & Sales Coordinator** to be the voice of a premium optics brand. This role is ideal for someone who loves interacting with customers, has a flair for sales, and enjoys working in the world of luxury eyewear.

**Key Responsibilities**:

- Attend and respond to **incoming leads and customer inquiries** via phone.
- Understand customer needs and **match them with the right branded eyewear** available at our partner outlets.
- **Coordinate with outlets** across locations to confirm product availability.
- **Connect customers with the right outlet** and ensure a seamless handover.
- **Follow up** with both the customer and the outlet to track the **status of the purchase**.
- Close the loop by ensuring the customer **completes the purchase**.
- Earn **incentives** on successful conversions, in addition to the fixed monthly salary.
- Excellent communication skills in Malayalam and English.
- Friendly, persuasive, and sales-oriented attitude.
- Ability to multitask and follow up systematically.
- Previous experience in customer support or telesales is a plus.
- Should be proactive, punctual, and take full ownership of leads.

Pay: ₹15,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Are you an Immediate Joiner ? [YES OR NO]

**Experience**:

- Total Work: 1 year (preferred)
- Telemarketing: 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Ernakulam, Kerala (required)

Work Location: In person

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