Female Customer Care Executive Store Incharge

6 days ago

Porur Chennai Tamil Nadu, India Thenmozhi Designs Full time

**Job Title**: Customer Care Executive cum Store InCharge - Online Boutique

**Location**: Chennai, Tamil Nadu

**Work Time**: 9 AM - 6PM (Monday to Saturday and **Sunday fixed off**)

**Employment Type**: Full-time

**Salary**: ₹16,000 - ₹28,000 per month (commensurate with experience)

**About Us**:
**Thenmozhi Designs**is an Online Boutique, offering a fantastic blend of style, fashion, colours and quality. Our products are our strength and our moto is to make our customers fall in love with every product. We want every customer of ours to visualize the next door look and relate themselves to the overall styling. We will continually strive to bring in the "Wow" factor in every product that we create and curate.

Thenmozhi Designs began as an Instagram-based business with just handloom cotton sarees. **Our mission is to provide exceptional customer experiences through personalized service and timely support.**

**Job Overview**:
We are looking for a **Customer Care Executive cum Store InCharge**with minimum 3 years of experience who can manage daily store operations and ensure an excellent experience for **appointment-based walk-in clients**. The role involves customer handling, store upkeep, order coordination, and ensuring a smooth consultation-to-delivery process.

**Key Responsibilities**:

- Attend to **appointment-based walk-in customers** and ensure a warm, professional experience.
- Understand client needs, explain product features, and assist with selections.
- Manage customer bookings and follow-ups.
- Coordinate order placements, handle billing and deliveries.
- Oversee store cleanliness, product display, and day-to-day operations.

**Requirements**:

- Minimum 3 years of experience in customer service or store handling.
- Excellent verbal and written communication skills.
- Strong customer handling and problem-solving skills.
- Well-organized, Attention to detail, proactive attitude and good organizational skills.
- Professional and customer-friendly attitude.

**Preferred**:

- Experience in managing appointment-based customer flow.
- Background in retail/showroom or similar industries.
- Ability to work independently and handle store responsibilities end-to-end.

**Application Process**:
**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹28,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

**Location**:

- Porur, Chennai, Tamil Nadu (required)

Work Location: In person

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