Laptop Repair Operations

2 days ago

Mumbai, India Bigbang HR Advisors Full time

/Designation Position

Manager/Senior Manager - Laptop Repair Operations

Department/Function

Service Mobility

Location

Mumbai

Job Summary

(The primary purpose or objectives and an overall description of the position)
- Creating and continuously evolving the OneAssist Laptop repair Strategy to maximize customer delight and value added to the organization
- Screening, selection and appointment of Service partners across India for Laptop
- Drive cost optimization in repair operations to industry best in class levels
- Evaluation and driving the performance of the service centers through repair operations
- Drive Service KPIs & audit Service centers as per defined frequency and basis specific triggers
- Preferred Partner tie ups and managing OEM/brand relationships

Experience Required

(Minimum relevant or equivalent industry experience required Please also state what might be desirous / advantageous)

6 to 10 years of experience with experience of handling a national repair operations role. Preferably from Laptop industry

Academia

(The minimum / critical qualifications you deem necessary for this profile.)

MBA or Graduate with strong academic background

Personal Attributes

Strong relationship skills and networking with service branch operations

Keen attention to details with strong process management skills

High importance for quality execution & speed

Tech solutioning orientation

Thinks frugal while staying focused on delight for customersManager/Senior Manager - Laptop Repair Operations

Department/Function

Service Mobility

Location

Mumbai

Job Summary

(The primary purpose or objectives and an overall description of the position)
- Creating and continuously evolving the OneAssist Laptop repair Strategy to maximize customer delight and value added to the organization
- Screening, selection and appointment of Service partners across India for Laptop
- Drive cost optimization in repair operations to industry best in class levels
- Evaluation and driving the performance of the service centers through repair operations
- Drive Service KPIs & audit Service centers as per defined frequency and basis specific triggers
- Preferred Partner tie ups and managing OEM/brand relationships

Experience Required

(Minimum relevant or equivalent industry experience required Please also state what might be desirous / advantageous)

6 to 10 years of experience with experience of handling a national repair operations role. Preferably from Laptop industry

Academia

(The minimum / critical qualifications you deem necessary for this profile.)

MBA or Graduate with strong academic background

Personal Attributes

Strong relationship skills and networking with service branch operations

Keen attention to details with strong process management skills

High importance for quality execution & speed

Tech solutioning orientation

Thinks frugal while staying focused on delight for customers

**Salary**: ₹1,000,000.00 - ₹1,600,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Mumbai Suburban - 400072, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Operations: 6 years (preferred)
- total work: 6 years (preferred)

**Speak with the employer**
+91 9004049219

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