Pharmacist - Customer Support

4 days ago

Kukatpally Hyderabad Telangana, India Acintyo Local Private Limited Full time

Job Title: Pharmacist - Customer Support

Location: Hyderabad

Qualifications:

- B.Pharmacy or equivalent (mandatory)
- Minimum 1-year experience working in a pharmacy (Retail/Hospital/Clinical)
- Valid license to practice in Telangana/Andhra Pradesh

**Responsibilities**:

- Guide and educate callers on prescription benefits, formulary details, premiums, prescription status, and order/claim inquiries
- Handle incoming calls and resolve issues related to eligibility and prescription status
- Communicate with customers, physicians, and pharmacies regarding prescription orders and reorders
- Document relevant customer information accurately in computer systems
- Make outbound calls on prescription orders, payment issues, and follow-ups
- Counsel customers on medication usage, side effects, and storage
- Ensure compliance with pharmacy norms, documentation, and regulatory requirements
- Maintain a professional, empathetic, and helpful demeanor during interactions

Skills Required:

- Good verbal and written communication
- Knowledge of pharmacy operations, prescription safety, and medication counselling
- Strong problem-solving and customer service orientation

**Job Types**: Full-time, Permanent

Pay: ₹19,305.51 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

Expected Start Date: 01/09/2025

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