Pharmacist - Customer Support
11 hours ago
Job Title: Pharmacist - Customer Support
Location: Hyderabad
Qualifications:
- B.Pharmacy or equivalent (mandatory)
- Minimum 1-year experience working in a pharmacy (Retail/Hospital/Clinical)
- Valid license to practice in Telangana/Andhra Pradesh
**Responsibilities**:
- Guide and educate callers on prescription benefits, formulary details, premiums, prescription status, and order/claim inquiries
- Handle incoming calls and resolve issues related to eligibility and prescription status
- Communicate with customers, physicians, and pharmacies regarding prescription orders and reorders
- Document relevant customer information accurately in computer systems
- Make outbound calls on prescription orders, payment issues, and follow-ups
- Counsel customers on medication usage, side effects, and storage
- Ensure compliance with pharmacy norms, documentation, and regulatory requirements
- Maintain a professional, empathetic, and helpful demeanor during interactions
Skills Required:
- Good verbal and written communication
- Knowledge of pharmacy operations, prescription safety, and medication counselling
- Strong problem-solving and customer service orientation
**Job Types**: Full-time, Permanent
Pay: ₹19,305.51 - ₹35,000.00 per month
**Benefits**:
- Provident Fund
Work Location: In person
Expected Start Date: 01/09/2025
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