Branch in Charge

3 days ago

Noida Uttar Pradesh, India Professional Courier Network Limited Full time

**Job Title**: Branch Incharge - Courier Operations

**Location**: Noida, Uttar Pradesh
**Salary**: ₹22,000 - ₹27,000 per month
**Gender**: Male
**Age Limit**: Below 40 years
**Experience**: Mandatory - Minimum 2 years in the **Courier Industry** only

**Key Responsibilities**:Courier Operations Management**
- Manage all day-to-day branch courier operations, including parcel receipt, dispatch, and tracking
- Ensure timely delivery and pickup of consignments within assigned areas
- Supervise scanning, sorting, and route allocation for incoming/outgoing parcels
- Ensure proper handling of sensitive, high-value, or priority shipments

**Team Handling**
- Supervise delivery boys, loaders, and branch staff
- Assign daily tasks and monitor performance of the delivery team
- Train new staff on courier processes, safety protocols, and customer handling
- Maintain discipline and punctuality within the team

**Reporting & Documentation**
- Maintain accurate records of deliveries, returns, and pending shipments
- Prepare and share daily MIS reports with the head office/area manager
- Ensure proper documentation of all incoming/outgoing consignments

**Customer Coordination**
- Handle customer queries and complaints related to delayed, misplaced, or damaged shipments
- Ensure a high standard of customer satisfaction and service quality
- Coordinate with customer service and operations teams for smooth workflow

**Branch Compliance & Management**
- Ensure adherence to company policies, procedures, and safety standards
- Maintain cleanliness, orderliness, and security of the branch premises
- Conduct daily checks and audits of courier logs, equipment, and staff performance
- **Mandatory**: Minimum 2 years' experience in courier
- **Age**: Below 40 years
- **Gender**: Male (required for shift flexibility and field coordination)
- **Skills Required**:

- Strong knowledge of local Noida routes and pin codes
- Team leadership & coordination
- Good communication in Hindi (English is a plus)

Pay: ₹22,000.00 - ₹27,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Schedule:

- Day shift

Work Location: In person

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