Billing and Operations Supervisor

Company Description

Customized Energy Solutions (CES), a privately-held company, is a leading service provider of market intelligence and operational support services to companies participating in the retail and wholesale electric and natural gas markets. Utilizing deep know-how developed since the inception of the deregulated energy markets, CES provides accurate & timely analysis on regulatory changes, market opportunities, and operational efficiencies for electricity and natural gas commodities. Join a rapidly growing company in an exciting and dynamic work environment. As one of the top 100 fastest growing companies in the Philadelphia region, Customized Energy Solutions offers an opportunity for significant professional growth.

Customized Energy Solutions Ltd. has been recognized regionally and nationally for its impressive and sustained growth, including INC. 500 | 5000 and The Philadelphia Business Journal as a Top 100 Companies in Philadelphia, Hall of Fame for five or more consecutive years. It was ranked as one of the “Best Places to Work” by the Philadelphia Business Journal.

We started our India operations as Customized Energy Solutions India Pvt. Ltd in 2010. We work with commercial and industrial customers to help reduce their energy costs through better utilization of the energy markets and emerging technologies. We have helped bring innovative energy services such as demand response to India. We are pioneering in exploring integration of latest technologies such as energy storage, microgrids as well as smart grid maturity model to Indian consumers.

Our team of associates at CES is highly motivated, innovative, and passionate about providing excellent Services to our clients. We look for individuals interested in growing with our company, and working in an exciting, open and collegial work environment. Our main office is in Philadelphia, with satellite offices in various U.S. states, Canada, Japan, India and Vietnam.

**Job Description**:
This position will work closely with both the India and US teams to accomplish shared goals. This position will require supporting US clients during part of the normal US workday.

**Representative Duties**:

- Supervises a team responsible for retail electricity billing, reconciliation, and analysis.
- Leads and works with staff to help resolve complex problems.
- Ensures staff is trained and aligned with new initiatives.
- Continuous review of existing processes to identify opportunities that will increase efficiency and controls.
- Operationalizes and implements identified improvements.
- Drive accountability of team by managing and monitoring key metrics.
- Manage workload balancing and team delivery of commitments.
- Anticipates, resolves and responds to escalated service and production issues with focus on the client.
- Motivates staff with appropriate recognition and feedback.
- Use professional experience to assist with completion of ad hoc projects as needed

**Qualifications**:

- Six to ten years' (6-10) relevant direct management experience
- Excellent SQL skills; must be able to write and manage queries.
- Experience with billing operations and data analytics experience in utility or electricity markets strongly preferred
- Relevant graduate degree or advanced industry experience a plus
- Excellent analytic skills and experience with Excel and SQL required, Power BI a plus
- Ability to analyze information, solve problems and make quick, fact-based decisions
- Excellent verbal and written communication skills
- Ability to work well in a deadline-driven, self-managed environment
- Demonstrated ability to work well with others at all levels of the organization
- Demonstrated ability to think “outside the box” by developing and implementing improvements to processes and tools

Additional Information

Salary commensurate with experience. First rate benefits package, including medical, dental, 401k, profit-sharing, life and disability insurance, and tuition reimbursement. Excellent opportunities for advancement for the right individual