Assistant Officer

Group Company- ACGE- Job Objective- Prompt customer response to achieve high customer satisfaction
- Meet aftermarket spares revenue targets for the business growth.
- Enhance delivery performance and customer engagement
- Primary Responsibilities- Strategic and planning- Support HOD-Spares in execution of aftermarket strategy and increasing CES.

Functional
- Core- Release monthly spares orders plan in line with budgeted sales target and customer requirements
- Lead gemba meeting with CFT and ensure orders execution as per plan
- Release accessories and bought out parts MRP in SAP
- Co-ordinate with production, purchase, controls, design, QA, dispatch function to ontime execution of spares orders
- Monitor BOM locking with design and execute material planning as per priority
- Focus on improving OTDIF above 95 %
- Focus on keeping customer complaints within target from spares and respond quickly and attend to customer complaints in a more systematic way with CAPA in place.
- Execute the machine upgradation orders
- Submitting MIS and other reports monthly.
- Conversant with SAP, confirmation, allocation, MRP run, release PR, stock checking, etc
- Inventory analysis and inventory management, keeping tab wrt inventory budget,
- Identify non moving inventory and consumption plan
- Offers feedback on product development, features and functions.
- Recognizing sales opportunities (Lead generation) and communicating the same to our sales TIC's through CRM platform.
- Integrate customer feedback with our existing business process and contribution in CAPA
- Help in getting competitor information on products, markets, etc.
- People development- Cross skill development and knowledge sharing with internal team members.
- Develop team

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.- Key Result Areas- Spares orders execution and support to internal customer (service dept)
- Improve OTDIF, Sales revenue
- Focus on optimising manpower and lower cost (packing, manpower)
- Key Interfaces- Internal Interfaces External Interfaces- A&C, Control
- Production
- Q&A
- Process
- Service
- Sales
- Design
- NPD
- Dispatch and logistics
- Planning
- Procurement
- Customer
- Educational and Experience Requirements- Minimum Requirement Desired
- Level of Education Diploma in mechanical.
- Experience 6-8 Years in operations, Spare parts management and or Machine manufacturing industry- Technical Competencies & Personas- Persona-Builder- Persona-Integrator- Persona-Partner- Persona-Entrepreneur- Analytical Skills- Handling customer Questionnaires- Analytical ability ÂÂ- trouble shooting & handling Customer issues- Sound technical knowledge