Customer Care Executive

2 weeks ago

Mohali Punjab, India Gemlay jewels Pvt Ltd Full time

**Role Summary**

We are looking for a motivated and customer-oriented Customer Care Executive to join our jewellery brand’s sales team. You will be the primary point of contact for customers — building relationships, understanding their needs, and promoting our exquisite jewellery collections over phone calls. Success in this role means meeting sales targets, providing exceptional customer experiences, and contributing to the brand’s growth through strong rapport-building and product expertise. This position plays a key role in connecting our customers to our craftsmanship and ensuring they remain loyal to our brand. We also offer attractive incentives for every sale closed, making this a rewarding opportunity for high performers.

**Responsibilities**
- Make outbound calls to potential and existing customers to promote jewellery products and generate sales.
- Understand customer needs and recommend suitable jewellery items based on their preferences and budget.
- Provide detailed product information, including materials, designs, pricing, and ongoing promotions.
- Handle inbound customer enquiries professionally, ensuring excellent service and accurate information.
- Maintain and update customer records accurately in the CRM system after each interaction.
- Follow up with leads and customers to nurture relationships and close sales.
- Resolve customer issues or concerns related to orders, deliveries, or products promptly.
- Collaborate with sales and marketing teams to align on promotions, offers, and sales strategies.
- Track and report daily call volumes, conversion rates, and sales performance to management.
- Maintain a polite, empathetic, and persuasive communication style to build trust and drive sales.
- Stay updated on new product launches, jewellery trends, and competitor offerings.

**Qualifications**
- Graduate or diploma holder (preferred in Sales, Marketing, Business, or related fields).
- Proven experience in customer service, telesales, or a retail sales role (jewellery industry experience is an advantage).
- Excellent verbal and written communication skills.
- Strong persuasion and negotiation skills with a customer-first mindset.
- Ability to work towards and meet sales targets.
- Good knowledge of CRM systems and basic computer skills.
- Passion for jewellery products and a keen eye for detail.

**What Success Looks Like in This Role**
- Consistently achieving or exceeding monthly sales targets.
- Building lasting relationships with customers, leading to repeat sales.
- Demonstrating expert knowledge of our jewellery collections.
- Maintaining high customer satisfaction scores through professional service.
- Maximizing incentive earnings by closing multiple sales.

**Job Types**: Full-time, Permanent, Fresher, Internship

Pay: ₹10,987.44 - ₹20,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time

Work Location: In person

**Speak with the employer**
+91 8707273490

  • Customer Care Executive

    3 days ago

    Mohali, Punjab, India Gemlay jewels Pvt Ltd Full time

    **Role Description** This is a full-time on-site role for a Customer Care Executive at GemlaySoft located in Chandigarh, India. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, effective communication, and supporting sales initiatives on a day-to-day...

  • Customer Care Executive

    1 week ago

    Mohali, Punjab, India Arch Recruiters Full time

    **Job Title: Customer Care Executive** **Location**: Mohali **Shift**: Day Shift **Salary**: ₹15,000 - ₹20,000 per month **Responsibilities**: - Maintain records of customer interactions and transactions. - Provide accurate, valid, and complete information to customers. - Ensure customer satisfaction by providing timely and professional...

  • Customer Care Executive

    4 days ago

    Mohali, Punjab, India 10x Growth Accelerator Full time

    **Job Title: Customer Care Executive** **Shift: Rotational (including evenings, weekends, and holidays)** **Weekly Offs: 2 per week** **Monthly Salary: ₹20,100 + Night Shift Allowance (Up to ₹3,000)** **Total Monthly Pay (Before Deductions): ₹23,100** Job Summary: We’re hiring customer care executives for our US inbound voice process, which...

  • Customer Care Executive

    6 days ago

    Mohali, Punjab, India unitinfotech Full time

    We are hiring Customer care executive for day shift. We are in sector 82 JLPL Mohali. Pay: ₹10,675.69 - ₹16,000.00 per month Work Location: In person

  • Customer Care Executive

    4 days ago

    Mohali, Punjab, India 10x Growth Accelerator Full time

    **Job Title: Customer Care Executive** **Shift: Rotational (including evenings, weekends, and holidays)** **Weekly Offs: 2 per week** Job Summary: We’re hiring customer care executives for our US inbound voice process, which focuses on sales and upselling. You’ll handle incoming calls from US customers, provide support, and promote products/services...

  • Customer Care Executive

    1 day ago

    Mohali, Punjab, India Pro talk Solutions Pvt.Ltd. Full time

    Job Title: Customer Care Executive **Location**: Mohali **Work Type**: Office-based (Day Shift) **Qualification**: Minimum 10th Pass **Language Requirement**: Hindi (Fluent) **Job Description**: We are seeking a motivated and dynamic **Customer Care Executive** to join our team in Mohali. As a key point of contact for our customers, you will play a vital...

  • Customer Care Executive

    2 weeks ago

    Mohali, Punjab, India unitinfotech Full time

    Hiring Experienced Customer Care Executive for Inbound Process. Day shift Sunday OFF Pay: ₹10,000.00 - ₹17,000.00 per month Schedule: - Day shift Work Location: In person **Speak with the employer** +91 9996988538

  • Customer Care Executive

    1 week ago

    Mohali, Punjab, India Leom International Full time

    We are hiring for Customer care executive Process - Voice / Non voice both Location - Mohali Exp - Fresher/ exp Salary - 10k - 14k inhand Qualification - 12th/ graduate Pay: ₹10,000.00 - ₹14,000.00 per month Schedule: - Day shift - Rotational shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Customer service: 1...

  • Customer Care Executive

    1 week ago

    Mohali, Punjab, India GNR Global Services Full time

    **Hiring Customer Care Executive** **International Process** **Location** - Mohali **Salary - 23000 to 34000** **Qualification**: - 12th/Graduates/Post Graduates Good English skills 5 Days working Cab facility available - **6239334478** Pay: ₹23,000.00 - ₹34,000.00 per month **Education**: - Higher Secondary(12th Pass)...

  • Customer Care Executive

    1 day ago

    Mohali, Punjab, India Triedge Solutions Full time

    Position : Customer Care Executive Location : Mohali Roles & Responsibilities: Excellent communication skills. Education UG: Graduation/Diploma/Min HSC Perks: One time meal free **Job Types**: Full-time, Fresher Pay: ₹13,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift - Monday to...