Process Associate
1 week ago
Ready to shape the future of work?_
- At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges._
- If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._
- Tenure
- 9 Months_
- Responsibilities:_
- _Conduct investigations to identify and mitigate online ecommerce risk._
- _Utilize excellent judgment to make independent decisions regarding complex transactions and customer authentication._
- _Engage in frequent written and verbal communication with department management, risk analysts, risk engineers, company associates, and third parties._
- _Ensure productivity and maintain highest quality assurance standards._
- _Ability to successfully navigate websites._
- _Understands and adheres to workflow directions, SOPs._
**_ _**
- Qualifications we seek in you_
- Minimum Qualifications:_
- _Any graduate_
- _Freshers are eligible._
- _Minimum B2 proficiency in English CEFR_
- _Strong interpersonal skills to effectively communicate complex transactional issues to internal and external customers._
- _Strong Problem solving skills_
- _Strong time management and organizational skills_
- _Aptitude for determining situational needs and providing appropriate solutions._
- _Must be able to work on a flexible schedule (including weekends)_
- Preferred Qualifications:_
**_ _**
- _Relevant work experience preferably as an Investigation Specialist, Risk Investigator etc._
- _Prior experience in Ecommerce Domain_
- _Good Analytical & Problem-Solving skills_
**_ _**
- Why join Genpact?_
- _Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation_
- _Make an impact - Drive change for global enterprises and solve business challenges that matter_
- _Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities_
- _Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_
- _Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_
- Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._
- Let’s build tomorrow together._
- Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._
**_
Job_**_Process Associate_
**_ Primary Location_**_India-Kolkata_
**_ Education Level_**_Bachelor's / Graduation / Equivalent_
**_ Job Posting_**_Jun 19, 2025, 12:06:37 AM_
**_ Unposting Date_**_Jul 19, 2025, 1:29:00 PM_
- Master Skills List_Operations_
- Job Category_Fixed Term_
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