Dbm/ssm/yp Rm

2 days ago

Bengaluru Karnataka, India Bharti Consultants Full time

Strategy & P&L Management
- Maintains the Profit and Loss statement and Balance Sheet for the branch
- Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank
- Sustained revenue generation for the branch through cross sell of TPP, RA and BB products
- Liabilities mobilization through CASA portfolio growth in the Branch Catchment

Superior and Consistent Customer Service
- Ensures Efficient complaint management within specified TATs
- Drives high service scores
- Conducts customer engagement programs and marketing events
- Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be

reviewed at every interval
Strengthening Systems, Controls and Processes
- Ensures Upkeep of the Branch and ATM and raises issues if required
- Liaises with respective teams for effective and efficient Fraud Management within the cluster
- Ensures branch compliance with Bank’s policies and processes
- Ensures timely submission of MIS reports
- Ensures safety and security of Bank and customer's assets
- Ensures Audit related deliverables both internal and external are met as per the prescribed norms
- Ensures Role clarity to employees in the branch and manage attrition

Performance Management
- Tracks and monitors daily productivity and book movement of the branch
- Partners with the HCM Business partner for periodic review

**Required Skills**:
imperia relationship manager, priority relationship manager, PERSONAL BANKER, Wealth RM, branch manager, branch head

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