Back Office Executive

5 days ago

Sus Pune Maharashtra, India CANDESCENT LIGHTING PRIVATE LIMITED Full time

We are seeking a friendly and reliable Back Office Executive to join our team in the Stage Light & Truss segment. As a Back Office Executive, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with our valued customers. If you have exceptional & proactive communication skills, a urge for providing excellent customer service, and a genuine interest in the food production industry, we would love to hear from you.

**Responsibilities**
- Handle incoming customer inquiries and provide prompt, accurate, and professional responses.
- Helping sales executives (on field) by providing the meeting schedule with clients, making PI and supporting with backend support.
- Collaborate with internal teams to address customer concerns, escalate issues when necessary, and follow up on resolutions.
- Assure customer satisfaction by resolving issues in a courteous and timely manner.
- Maintain an up-to-date knowledge of our products, services, and pricing.
- Proactively contact customers to provide relevant information, updates, and promotions.
- Process orders, track shipments, and coordinate delivery schedules.
- Maintain customer records and information accurately and securely.

**Job Types**: Full-time, Fresher, Permanent

**Benefits**:

- Cell phone reimbursement
- Health insurance

Shift:

- Day shift
- Fixed shift

Ability to commute/relocate:

- Sus, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 2 years (required)
- Back office: 2 years (required)

Work Location: In person

Application Deadline: 31/08/2024
Expected Start Date: 01/09/2024

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