Dispatch Supervisor

6 days ago

Ludhiana Punjab, India Majime Productions Full time

1. **Coordinating Dispatch Operations**
- Overseeing the scheduling and routing of vehicles, drivers, or service personnel.
- Ensuring that resources (e.g., trucks, employees, vehicles) are available as needed to meet service demands.
- Assigning tasks to team members based on priority, location, and availability.

2. **Communication Management**
- Maintaining communication with drivers, service teams, or field employees to provide instructions and updates.
- Handling customer calls and inquiries related to the dispatch process.
- Responding to emergencies or last-minute changes in plans.

3. **Monitoring and Tracking**
- Tracking the status of deliveries, shipments, or service calls in real-time.
- Ensure that schedules are adhered to and take corrective actions if there are delays or problems.
- Using dispatch software or systems to monitor routes, progress, and efficiency.

4. **Problem-solving and Troubleshooting**
- Addressing delays, accidents, or other issues that arise during dispatch.
- Implementing backup plans or reallocating resources to avoid disruptions.
- Handling unforeseen emergencies and ensuring effective responses.

5. **Managing Documentation and Records**
- Maintaining accurate logs of dispatch activities, vehicle logs, delivery schedules, and customer communications.
- Ensuring that all records comply with company policies, legal requirements, and industry standards.

6. **Optimizing Routes and Schedules**
- Analyzing routes for efficiency, reducing fuel costs, and minimizing delays.
- Planning optimal routes for timely delivery and service.
- Managing and adjusting schedules as needed to accommodate changes or issues.

7. **Training and Supervising Staff**
- Training new dispatch staff on company procedures, software tools, and best practices.
- Supervising and providing support to junior dispatchers or field personnel.

8. **Customer Service and Satisfaction**
- Ensuring timely and efficient service delivery to meet customer expectations.
- Handling customer complaints or service failures and providing resolutions.

9. **Compliance and Safety**
- Ensuring that all dispatch activities comply with industry regulations and safety standards.
- Managing schedules to ensure that drivers or field personnel adhere to working hours and safety protocols.

10. **Reporting and Analysis**
- Preparing reports on performance, efficiency, and any issues or incidents.
- Analyzing dispatch metrics to improve operational efficiency and service quality.

These duties can vary depending on the specific industry (e.g., transportation, logistics, or emergency services), but generally involve high-level coordination, communication, and management of resources to ensure the smooth operation of dispatch systems.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person

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