Transfer Representative

7 days ago

Park Street Kolkata West Bengal, India Clubside Tours and Travels Full time

**Key Responsibilities and Duties**
- **Transfers**:

- Meet and greet clients at the airport, train station, or port upon their arrival.
- Confirm client information and direct them to their designated transportation (e.g., coach, minibus, or private car).
- Escort clients to their hotel or accommodation.
- Provide a welcome briefing during the transfer, offering essential information about the local area, currency, safety tips, and the holiday itinerary.
- Organize and manage departure transfers, ensuring clients are collected on time and arrive at the airport for their return flight.
- **Customer Service**:

- Serve as the main point of contact for clients throughout their holiday.
- Hold welcome meetings at hotels to provide more detailed information about the resort, local attractions, and available excursions.
- Answer client questions and address any concerns or issues they may have, such as problems with their room, luggage, or bookings.
- Handle and resolve complaints professionally and efficiently.
- Be available for clients in case of emergencies, such as illness, injury, or lost documents.
- **Administrative and Logistical Tasks**:

- Maintain accurate records of client arrivals, departures, and special requests.
- Liaise with local partners, including hotel managers, transportation companies, and excursion providers, to ensure smooth operations.
- Conduct regular health and safety checks at hotels and on transportation.
- Provide feedback to the head office on client satisfaction and resort conditions.
- May be responsible for managing and maintaining company vehicles, bikes, or other equipment.

Fluency in english is must
Immediate joiner will be preferred.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹13,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

**Location**:

- Park Street, Kolkata, West Bengal (required)

Shift availability:

- Day Shift (required)
- Overnight Shift (required)
- Night Shift (required)

Work Location: In person

Application Deadline: 30/08/2025
Expected Start Date: 01/09/2025

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