Associate Level 1

ASSOCIATE LEVEL 1 (JOB NUMBER: HFS000084) Job Title: Associate Level 1 Date: Department: HFS-IS **Location**: Mumbai Business Line / Function: INVESTMENT AND FUND SERVICES OPERATIONS Reports to: - (Direct)_ Assistant Manager Grade: (if applicable) NA - (Functional)_ Number of Direct Reports: NA Directorship / Registration: NA Position Purpose - _Working as a member of a HFS-IS in Chennai._ _The HFS team will be responsible for processing Subscription, Redemptions, Switch & Transfer for Hedge Funds, where Asian clients are investing in them. _ **Responsibilities** **Direct Responsibilities** - Acquire complete understanding of the HFS process & its related functions with various parties involved. For example: Custody ,FDS, NAV, Corporate Actions etc. - Strive to become a SME (Subject Matter Expert) of the process by acquiring complete knowledge of HFS processing across all funds. - Order collection and ensure completeness - Verify client signature - Prepare the order for input into BP2S systems - Carry of checks on the order form. - Follow up issues with the spoke team and with Client. - Trade input / checking to BP2S core system - Perform control procedures to ensure accuracy and completeness - Generation of reports on daily & monthly basis to the Client. - Dealing with adhoc requests from client and / or other BP2S locations. - Adhere to quality SLA. - Adhere to timeliness SLA. - There should be no incidents logged on activities performed. - Regular follow-up on Partial payments to be done diligently and should be highlighted to supervisor for further escalation in case break not cleared. **Contributing Responsibilities** - Be pro-active in developing customer relations by understanding and responding to customer needs - Strive continually for customer satisfaction - Try to identify the real needs of the customer, including those not necessarily stated - Deliver very high quality results - Ensure to complete ad-hoc duties which may arise from time to time, mainly on First and Last week of the month and system down-time scenarios. - Monitor the respective group mail box and respond efficiently to the queries. - Required to plan leaves in advance as per GSO policies and keep a tab on unplanned leaves. **Technical & Behavioral Competencies** - Excellent verbal and written communication. - Strong analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills. - Ability to work independently, as well as in a team environment, prioritizes multiple tasks and meets strict deadlines - Proficient in Microsoft Office Applications and strong MS Excel skills required. - Should be self-motivated and energetic. **Risk and cost awareness** - Identify risks and promote risk-mitigation processes - Identify potential cost-savings and promote cost-efficient processes while maintaining quality and risk controls **Team Work** - Work effectively with team members to accomplish goals - Respect the needs of others and displays integrity in dealing with team members - Ability to work under pressure **Communication** - Ability to communicate to others in a clear, articulate fashion - Good written and oral communication skills - Good listening and questioning ability - Be able to express ideas effectively in individual and group situations **Planning & Organising** - Ability to plan work ahead and to prioritise workload - Ability to work in an organised manner - Must have an attention to detail **Continuous Improvement and adaptation** - Generate creative solutions to problems - Always looks for ways to improve services and processes - Be able to adapt to markets and clients evolution **Specific Qualifications** - Any graduate profile with excellent communication and analytical skills and basic knowledge on financial and capital markets.**Skills Referential** Behavioural Skills: Communication skills - oral & written Ability to collaborate / Teamwork Adaptability Attention to detail / rigor Transversal Skills: Ability to understand, explain and support change Analytical Ability Ability to develop and leverage networks Ability to develop and adapt a process Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level At least 1 years **Primary Location**: IN-MH-Mumbai **Job Type**: Standard / Permanent **Job**: OPERATION PROCESSING **Education Level***: Bachelor Degree or equivalent (>= 3 years) **Experience Level***: At least 1 year **Schedule**: Full-time