Customer Support Executive

4 days ago

Cuttack, India MobiOcean Technologies Pvt Ltd Full time

**Customer Support Executive / State Coordinator**

**About Us**

MobiOcean provides mobility solutions for Retail business which integrates with Android-based handheld Device, Android-based PoS software/App and enables customers with the full-fledged unified & universal payment system for accepting payment through all modes, from a single & centralized platform. MobiOcean has always made its objective to provide solutions services in the Mobility domain and build an equal, sustained, and effective relations with its customers towards achieving the effective and oriented business growth. The solutions developed by MobiOcean are considered for its flexibility and scalability to aide in business growth of the customers in the time ahead. Cost-effective solutions that are designed for specific needs and verticals, help small sized, mid-sized and large business ventures to address issues, review business performances and assist in making strategic decisions to thrive in the markets.

**Job Profile**

**Key Responsibilities**:

- Provide operational support to our customers by answering their questions and providing guidance on procedures and policies and grievances.
- Conduct training sessions to enhance customer knowledge for product and company.
- Develop training materials such as presentations, manuals, and videos.
- Evaluate the effectiveness of training programs and make improvements where necessary.
- Ensure that all customers are aware of changes or development in policies and products.
- Collaborate with other departments to identify training needs and implement training programs.
- Create and maintain training records and reports.

Qualifications:

- Bachelor's degree in any field
- Minimum of 2 years of experience in operations support and training.
- Strong communication and interpersonal skills.
- Ability to explain complex concepts in a clear and concise manner.
- Strong organizational and time management skills.
- Ability to work independently and in a team environment.
- Proficiency in Microsoft Office and other relevant software.

**Salary**: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7011094895

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