Sftwr Eng I

**Job Details**

**Job Objective / Purpose**:
Our mission is to be customer centric in all that we do. We actively listen, seek understanding, and proactively communicate while ultimately driving the most appropriate and fastest resolution to meet our customer’s needs within our digital landscape.
- Primary role is to provide world class technical support to Johnson Controls OpenBlue Enterprise Manager ( It is a suite of apps to monitor and improve energy efficiency, asset performance, maintenance, and space performance for occupant comfort and satisfaction )
- This role will be interacting with end customers, branch teams and third-party partners to provide first level technical support.
- The support will include providing resolution based on analysis of HVAC & BAS data generated by IoT platform.
- It will also involve extensive collaboration with development & DevOps team to seek faster resolution times.

**Duties and Responsibilities**:
Understand scope of services, SLA depending on issue severity

Analyze remote data, widgets, graphs, visuals to identify issues, problems in HVAC equipment (Chillers, boilers, pumps, CTs, AHU, VAVs etc.)

Understand data flow from source BAS to IoT platform and analyze data related issues like bad, unreliable data

Able to co-relate multiple parameters and arrive at workable solutions

Interact with all relevant internal and external stake holders to get all required inputs necessary for solving issues

Understand the customer reported issue to ensure accurate resolution or escalation,

Work closely with higher level support teams to escalate customer issues and solve complex problems.

Capture & report performance related KPIs

**Qualifications**:
B.E / B. Tech

**Experience**:
(Overall, 2-4 yrs.)
- Field experience in BMS, HVAC, EMS
- Hands-on understanding of Building Management System (BMS) - field devices/ sensors, DDC & supervisory controllers, software, internet gateways & databases
- Good knowledge of HVAC systems such as Chilled Water System, Hot Water System, Boilers, Different types of AHUs, FCUs, VAV etc.
- Working knowledge of communication protocol like BACnet, MODBUS, OPC etc.
- Basic understanding of IT & OT, APIs, TCP IP, network security, MQTT, cloud-based analytics solutions ( Preferred 1 yr. experience ).
- Technical acumen for HVAC equipment (AHU, VAV, FCU, Chillers, Cooling Tower) & Control system (Building Automation System)
- Ability to work under mínimal supervision and exercise independent judgment. Will be managed and mentored by on-job team leader.

**Knowledge & skills**:

- Data analysis using spreadsheets and visualization using MS-SQL, PowerBI, Tableau etc. Awareness of cloud technologies like - MS Azure, AWS etc.
- Working knowledge of Linux, Command line interface.
- Good proficiency in MS Excel/ Office 365 and other MS Office Suite (Outlook, Teams, Word, PPT etc.)