Subcontractor

2 days ago

Hinjawadi Pune Maharashtra, India BirlaSoft Full time

Country/Region: IN
- Requisition ID: 26924
- Work Model:

- Position Type:

- Salary Range:

- Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

**Title**:Subcontractor**:

- Description:

**Area(s) of responsibility**:
Skills: ServiceNow Configuration Manager

Experience: 6-10 years

Location: Pune Only
- Implementing, managing, and configuring ServiceNow Discovery to automate IT asset identification and tracking.
- Establishing and maintaining connections with various data sources using ServiceNow Graph Connectors.
- Overseeing data governance, defining the structure of the configuration management system, and supervising mapping and discovery activities.
- Leading the tracking and managing of update sets for system changes across environments.
- Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
- Perform day to day support, administration and maintenance of ServiceNow Discovery initiatives.
- Implementing, managing, and configuring of Agent Client Collector (ACC) within the ServiceNow platform
- Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues.
- Develop clear and concise technical and process documentation.
- Facilitation of projects and deliverables across CMDB stakeholders.
- Mentoring and coaching of junior business analysts.
- Data management support for the hardware asset and software asset management teams.
- Serving as a Subject Matter Expert (SME) on the CMDB.

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