Quality Check

2 weeks ago

Hyderabad, India Paytm Full time

**About Us**:
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

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**About the team**: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

**Expectations/ Requirements**:

- Visit the applicant’s residence and office address and confirm the residential and employment status of the applicant.
- The visit to address provided should be unannounced and without prior intimation to the applicant
- Assess the standard of living of the applicant
- Assess the ease of approaching the address
- Identify the name and the relationship of the person met at the applicants address
- Agent should make every effort to capture all the details as required in the CPV report which will be advised to you from time to time.
- In case the door of the address provided by the applicant is found to be locked, do a neighbour check and capture the name and address of the person met on a best effort basis.
- Ensure the CPV report is available to the firm within the timelines as specified by the firm from time to time
- Not disclose the details and the purpose of the loan to anyone else other than the applicant or the members of the family.
- At least 2 third party checks to be carried out to determine the existence of the applicant at the address, his/her stability and character traits

**Superpowers/ Skills that will help you succeed in this role**:
1. Demonstrated Success and achievement orientation

2. Excellent Communication Skills

3. Negotiations skills - strong bias for driving results in a High performance environment

4. Strong Relationship and Leadership skills

5. Working Knowledge of Computers

6. Should possess 2-5 years of experience as a quality checker

**Education**: Graduation/ Post Graduation preferred

**Why join us**:
1. A collaborative output driven program that brings cohesiveness across businesses through technology

2. Improve the average revenue per use by increasing the cross-sell opportunities

3. A solid 360-degree feedback from your peer teams on your support of their goals

4. Respect, that is earned, not demanded from your peers and manager

**Compensation**:
If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story

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