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Jewellery Supervisor

2 weeks ago

Kochi Kerala, India Future Leap PMC OPC Private Limited Full time

The Jewellery Supervisor plays a critical role in overseeing the day-to-day operations of a jewellery store or department. They are responsible for managing inventory, ensuring customer satisfaction, supervising staff, and maintaining the store’s financial records and security. This leadership position requires someone who can handle multiple tasks efficiently while maintaining high levels of service and operational excellence.

**Responsibilities**:

- Oversee and organise jewellery inventory, ensuring proper tracking and security of all items.
- Conduct regular audits to prevent loss and ensure inventory accuracy.
- Manage stock levels, order supplies, and maintain relationships with vendors.
- Build and maintain strong customer relationships, ensuring exceptional service and customer satisfaction.
- Address customer inquiries, complaints, and special requests professionally.
- Implement strategies to increase customer loyalty and promote repeat business.
- Monitor sales transactions and ensure the accuracy of the register and cash balances.
- Maintain accurate financial records, including daily sales reports and cash reconciliations.
- Ensure that payment methods comply with company policies and maintain financial security.
- Supervise, train, and mentor sales associates, providing guidance and support to enhance productivity.
- Create work schedules, assign tasks, and ensure optimal staffing levels to meet customer demands.
- Monitor employee performance and provide constructive feedback.
- Handle various administrative tasks, including report generation, documentation, and filing.
- Ensure that the store operates in compliance with company policies and relevant legal regulations.
- Assist in budgeting and financial planning, ensuring expenses remain within allocated budgets.

**Requirements**:

- Experience: 1-2 years of experience in a supervisory or managerial role within retail or a related field.
- Strong leadership, organisational, and multitasking abilities.
- Excellent customer service and communication skills.
- Attention to detail, particularly in financial management and inventory control.
- Ability to motivate and lead a team effectively.

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person