Deskside Technician I

7 days ago

Gurgaon, India Stefanini, Inc Full time

**Who we are** **What will you do?** - Provide hardware/software support services to onsite client including break/fix - Implement virus detection and eradication procedures - Diagnose end-user system failures and implement repair solutions - Diagnose printer and other peripheral devise failures and implement repair solutions - Troubleshoot network devices in order to ensure connectivity from the PC to the Network - Provide hardware/software support services to onsite client including break/fix - Implement virus detection and eradication procedures - Diagnose end-user system failures and implement repair solutions - Diagnose printer and other peripheral devise failures and implement repair solutions - Troubleshoot network devices in order to ensure connectivity from the PC to the Network **What do you need to succeed?** - 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 - Experience troubleshooting and replacing hardware on Lenovo PCs - Experience using Active Directory - Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client - Experience troubleshooting wireless connectivity issues - Quality Customer Service skills - VPN experience. - Experience with basic hardware printer support - Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP **What you"ll get** - Work with brilliant minds, often within a global capacity; - Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; - Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. **Why we"re different** - Brazilian and privately owned company; - Agility, flexibility, and innovation are in our DNA; - Flat organizational structure which enables faster communication and decision making. **Take a look for yourself** Here's one of our own, talking about the culture, space and growth opportunities: *** **Audio Video Technician Responsibilities**: - Meeting with Event Coordinators to discuss audio, lighting, and video requirements. - Altering venue arrangements according to layout diagrams. - Laying electrical and sound cables. - Setting up and installing microphones, lights, video monitors, projectors, speakers, and video cameras. - Conducting sound, visual, and performance quality checks on AV equipment. - Inspecting mountings and electrical equipment to ensure they conform to health and safety regulations. - Operating sound and visual equipment during live events. - Troubleshooting equipment and ensuring events run smoothly. - Maintaining strong customer relations. - Disassembling audio and visual equipment and packing up after the event.

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