Jenkins DevOps

Overview:
**Role Purpose**
- The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes_

**Do**
- _Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement_
- _Decide on the DevOps tool & platform and which needs to be deployed aligned to the customer’s requirement_
- _Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly _
- _Define & manage the IT infrastructure as per the requirement of the supported software code_
- _Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions_
- _Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained_
- **Provide customer support/ service on the DevOps tools**
- _Timely support internal & external customers escalations on multiple platforms_
- _Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module_
- _Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost _
- _Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems _
- _Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved_
- _Provide knowledge transfer, sharing best practices with the team and motivate_
- **_Team Management_**
- _Resourcing_
- _Forecast talent requirements as per the current and future business needs_
- _Hire adequate and right resources for the team _
- _Train direct reportees to make right recruitment and selection decisions _
- _Talent Management_
- _Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness_
- _Build an internal talent pool of HiPos and ensure their career progression within the organization_
- _Promote diversity in leadership positions_
- _Performance Management_
- _Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports._
- _Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues_
- _Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below_
- _Employee Satisfaction and Engagement_
- _Lead and drive engagement initiatives for the team_
- _Track team satisfaction scores and identify initiatives to build engagement within the team_
- _Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team _
- _Exercise employee recognition and appreciation_

**_Stakeholder Interaction_**

**_Stakeholder Type_**

**_Stakeholder Identification_**

**_Purpose of Interaction_**

**_Internal_**
- Project Manager_
- Regular reporting & updates_
- For end to end CI, CD & monitoring- Talent Transformation Team, Competency Group_
- Plan and support delivery of Technical Trainings, knowledge sharing**_External_**
- Clients_
- Drive business growth and relationship management at senior levels through demonstration of Wipro’s technical differentiation- Customers_
- For using reference from the past cases_
- Analysts/Advisors_
- Drive market recognition and referencability, influence market trends through technical thought leadership_

**Display**
- Lists the competencies required to perform this role effectively: _
- **_Functional Competencies/ Skill_**
- _Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - _**_Expert_**:

- _Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect
- _**_Master_**:

- _Functional/Technical Knowledge - Specific to the role/ function
- _**_Master_**

**_Competency Levels_**

**_Foundation_**
- Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance._

**_Competent_**
- Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well._

**_Expert_**
- Applies the competency in all situations and is serves as a guide to others as well._

**_Master_**
- Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization._
- **_Behavioral Competencies_**
- _Formulation & Prioritization_
- _Business Acumen_