Registration Admin, Payments

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
**Who we are**:
ACV Auctions in Chennai, India are looking for talented individuals to join our team. As we expand our platform, we're offering a wide range of exciting opportunities across various roles in corporate, operations, and product and technology. Our global product and technology organization spans product management, engineering, data science, machine learning, DevOps and program leadership. What unites us is a deep sense of customer centricity, calm persistence in solving hard problems, and a shared passion for innovation. If you're looking to grow, lead, and contribute to something larger than yourself, we'd love to have you on this journey. Let's build something extraordinary together. Join us in shaping the future of automotive
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer industry leading benefits and wellness programs.
**Who we are looking for**:
The Registration Admin is responsible for reviewing and verifying dealer documentation to meet compliance requirements to achieve successful transactions and payments collections. This role utilizes guidelines, processes, and procedures to ensure dealer documentation is complete, accurate, and authentic. The Registration Admin supports the Payments team through successful documentation verification and ensuring compliance by utilizing processes and procedures established by the department.
**What you will do**:

- Review, document, and respond to banking information submissions and account documentation requests in a timely manner.
- Utilize systems, including CRM and ERP, to upload, organize, and store documents.
- Utilize third party systems and resources to evaluate authenticity of submitted documents.
- Document recurring bank account issues and/or required registration documentation to enhance external customer experience and ensure fraud risk and elements are mitigated. Provide management with ongoing feedback regarding recurring bank account issues to promote continuous improvement efforts.
- Review, assess, and verify validity of ACH submissions for both on-boarding dealers and renewal cases. Utilize department knowledge resources to assess required documentation for accuracy, completion, and validity.
- Act as a liaison between internal business partners and external dealer groups to communicate and guarantee compliant accounts.
- Keep assigned ACV sales staff informed of compliance changes or updates, including but not limited to fraud risks and events.
- Support other documentation-related projects as business needs dictate, including vendor partners and additional dealer groups.
- Perform additional duties as assigned.

**What you will need**:

- Ability to read, write, speak and understand English.
- High School Diploma required. Bachelor’s degree preferred.
- 1-2 years’ administrative, AR/AP, or payments-related experience
- Demonstrated technology proficiency, particularly with Google Suite or Microsoft Office.
- Persistence in working with internal business partners and dealers to obtain compliant documentation.
- Ability to be self-motivated and able to work independently.
- Adapt quickly to shifting priorities and assist others in doing so.

**This position will be supporting US Business Hours**: 7 pm - 4 am IST
Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
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