Guest Service Associate

5 days ago

Delhi Delhi, India Afterpay Full time

**Company Description**:
**Primary Responsibilities**

**Operation**
- Attend daily briefings and takes on daily assigned tasks
- Understand the difference in guest levels (VIPs) and Room Categories
- Clean and maintain areas of responsibility according to standards and procedures
- Replenish guest supplies and ensure that guests requests are promptly attended to
- Report damage or malfunction in hotel rooms/areas to Supervisor
- Maintain equipment in a proper state of cleanliness
- Maintain a section room report as well as a daily productivity report
- Reports lost and found articles to the housekeeping office immediately
- Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
- Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
- Record room status in allocated section accurately
- Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

**Qualifications**:

- Degree or Diploma in Hotel Management

**Additional Information**:

- Minimum 2 years of relevant experience in a similar capacity
- Good reading, writing and oral proficiency in English language

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