Servicenow Solution Architect

**Our Mission** NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow. NewRocket has been awarded**the **"2024 BEST Award"**, **"2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)"**,** "2023 ServiceNow Worldwide Customer Workflow Partner of the Year"**and** "2023 ServiceNow Creator Workflow Partner of the Year".**We are**_ #GoingBeyond_** Come join our Crew **Our Approach to Work** At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams. We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary **Your Career** **As a ServiceNow Solution Architect**for our Technology Practice, you will be responsible for leading the successful delivery of ServiceNow solutions and services, for large client programs. The Solution Architect is responsible for leading and mentoring a team of Software Engineers on projects and aligning project tasks to engineers' skill set. As a Solution Architect, you will be responsible for hosting workshops, architecting, designing, and implementing solutions on the ServiceNow platform. The Solutions Architect will provide technical pre-sales support and input regarding solutions, structure, and growth for complex professional services projects. **Your Impact** - Serve as primary technical point-of-contact for projects and as the face of the engineering team to the customer - Define, at an architectural and design level of detail, technical solutions aligned with the client's business problems and ServiceNow Implementation Best Practices - Write/estimate Stories, monitor engineers work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated - Responsible for demos and delivery of additional documentation, proof of concepts, and knowledge transfer activities for project and crew members - Work collaboratively with Project Manager to monitor for scope creep and resolve critical path technical issues, complex business processes, and escalations from customers - Collaborate with Pre-sales and project managers to ensure solutions are not introducing unnecessary customization and minimize technical debt - Draft and publish to company repository technical and process documentation. - Prepare and facilitate customer workshops to capture and define customer's requirements. - Collaborate with Pre-Sales team and Delivery Organization on creating plans that drives results based on the customers' requirements and budget - Research industry impact and innovative opportunities to propose NewRocket product enhancements. - Provide engineers with architectural blueprints/requirements for implementations **Your Experience** - 3+ Years of ServiceNow Platform Experience with an in-depth understanding of ServiceNow architecture. - Experience with ITSM/CSM/HRSD) on the ServiceNow Platform, experience with Event, discovery etc - Collaboration with customers is something you love to do Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Strong problem-solving skills and the ability to simplify complex situations. - Fundamental understanding of the different modules data model (Accounts, Contacts, Cases, Entitlements, etc.). - Experience with documentation software (e.g., Microsoft Word, Excel, PowerPoint, Lucidchart). - Adapts quickly in a fast-paced environment - Proven ability to consult as a key technical resource leading the development and delivery of ServiceNow solutions in client environments - Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model. - Proficient in one of the following product lines: ITSM/CSM/HRSD/ITAM etc - Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS - Strong scripting skills in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc. - Experience implementing systems using the Agile/Scrum methodology **Education**: - A four-year undergraduate degree in Comp