Filler Aseptic Automation Product Support Expert
2 weeks ago
**Your Mission**:
Participate to the Contact Center Ticketing System and provide solution and automation support to our external customers as well as to our Field Service Engineer on Aseptic filler equipment.
Participate to the On Duty activities to support over zones / regions during the week and the weekend as required by the business
Secure and manage Non-Conformity and warranty cost on the SWAP tool.
Support FSE during new project installation and service site execution on filler Aseptic automation issues.
Provide any preliminary solution to internal and external customers
Contribute to support service activities on spare parts, training, maintenance opportunities, Line Improvement.
Visit periodically strategic deals & customers to collect customer feedback on performances or eventual technical issues.
Travel onsite or coordinate intervention on site of experts in case of technical issues that require a specific RCA, troubleshooting for filler Aseptic equipment.
**Your Profile**:
3 years at least of technical assistance and/or field experience
Knowledge of SIDEL filler Aseptic (Combi / Standalone)
Fluent level of English is a must
Knowledge of PLC platform (Siemens S7, B&R)
Knowledge of HMI (Zenon) and Motion platforms (Danfoss, ELAU, B&R)
Ability to manage and satisfy customer requests
Problem Solving attitude
Leadership during internal and external meetings (regions, customers)
Strong organizational and analytical skills
**Contract Type**:
**Permanent**:
**Country**:
**INDIA**:
**Location**:
**Pune**:
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