Internal English Teacher
1 week ago
To train the Process and Product modules and ensure the agents’ are updated with the latest program
- India - Bangalore
- Young professionals
- Full-time
**—** Your Benefits **—****:
- Buddy program- Health insurance- Internal career development- International environment- Modern and centrally located office- Onboarding program**Your skills**:
- Must be have previous experience as a voice and accent trainer.
- Must be comfortable training/ auditing on both VnA as well as product.
- Microsoft Excel Proficiency
- Excellent written and spoken communication skills.
**Your Tasks**:
- To be trained and accredited on the client specific product and process modules.
- Is proficient in voice and accent topics and can deliver on spot for the same.
- Clear all product and process evaluations with a score of 95% and above / Per the client standards
- Train the Process and Product modules within the required timelines.
- Is able to multi skill on the different modules as per the Client requirement.
- Able to create and design new modules specific or modify old/existing modules as per program requirements.
- To ensure the agents’ are updated with the latest program updates.
- Can plan and execute a training calendar with mínimal support.
- To ensure the trainees come up the learning curve and are equipped with the skill sets required to handle live chats.
- Provide inputs to improve the recruitment process to hire /improve the quality of agents hired
- To conduct product refreshers / reset skill training on the floor based on the training calendar.
- To be abreast with the latest updates and up skill the agents regularly
- To work as a communication coach when required
- To ensure the trained agents are transitioned and performance of the agents is met as per the floor targets
- Able to cross-skill on multiple processes.
- Able to calibrate and get certified on at least more than 1 process or skill set and train on the same.
- Can provide inputs to improve internal and external/client training modules for the respective program.
**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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