Customer Service Officer

**Job Description (Asso/AVP)**

**Job Title**:
**Corporate Bank, Institutional Cash Management and Trade Finance Financial Institutions -**

**Customer Service Manager / Officer (depends on the experience)**

**Details of the Division and Team**

Our global suite of Cash Management and Trade Finance services offers a wide range of solutions to meet clients' specific requirements thereby providing them with the time and means to concentrate on their core business. Furthermore, our market leading products and services enable our clients to reduce transaction costs, consolidate operations and expand revenue opportunities. Our award winning client service centers are located in all the relevant financial centers worldwide, providing clients with access to an unrivalled global network.

**Job Desc & Requirements**

**Responsibilities**:
The Customer Service Officer/ Manager will work closely with the Sales team and other business partners e.g. KYC, Product/Market Management, Operation etc and support the revenue generating activity by delivering first class service and building solid & long-term relationship with FI clients. He/she will provide information and solutions to client enquiries. Manage complex service activities and customer requirements or complaints including recommending service and other process improvements. Harnessing resources of the organization to deliver seamless efficient service to clients - this includes liaising with and influencing other departments such as Operation, Product Management.etc In addition, the customer service officer/manager will enhance the financial returns and deliver end-to end client setup and maintenance for cash and trade finance products to ensure an accurate and seamless process flow from implementation to regular after sales service. Conduct trainings of cash and trade finance products such as payment formats to FI clients. He/she should fully appreciate risk and regulatory or other compliance requirements by supporting on any non-financial risk analysis

Assist in the timely consolidation of management information to enable the continuous review of service standards, proactively monitor and take appropriate actions to ensure that expected utilization and penetration levels are met. Perform other administrative tasks that may be assigned by the team leader.

**Professional and personal requirements**
- Recognized university degree and / or several years of equivalent banking experience
- Previous experience on customer service with knowledge of Correspondent Banking and Trade Finance experience is preferred
- Excellent interpersonal skill and analytical skills; a proactive and fast learner
- Attention to detail, combined with a strategic and proactive work approach
- Accuracy, diligence and the ability to deliver high quality results within tight deadlines
- Very good sense of risk awareness and ability to work independently
- Excellent team player with strong work ethics
- Communicates in a clear, accurate, persuasive and confident manner
- Excellent communication & presentation skill and ability to build and maintain relationships with customer and colleagues at all levels of seniority
- Resilience and commitment, ability to plan and prioritize
- Strong coordination and problem-solving skill
- Fluent communication skills in written and spoken English.

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.