Customer Support Executive

3 days ago


Kolkata West Bengal, India ELA ATTIRE PVT LTD Full time

**Job description**
- Provide information about products, order status, production timelines, and delivery schedules.
- Coordinate with internal teams (production, design, dispatch) to update customers on order progress.
- Track production milestones and proactively communicate delays or updates.
- Escalate critical issues to relevant departments and ensure timely resolution.
- Follow up with customers post-resolution to ensure satisfaction.
- Maintain records of customer interactions, order details, and issue resolutions.
- Prepare weekly reports on customer feedback, complaint types, and resolution times.
- Assist in collecting feedback and maintaining long-term client relationships.

**Requirements**:

- Bachelor’s degree in Business, Communications, or a related field.
- 1-3 years of experience in customer service, preferably in têxtiles, apparel, or manufacturing and any related field.
- Excellent verbal and written communication skills (English and regional languages if applicable).
- Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM software.

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid time off

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8123830647



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