IT Site Supervisor

**About IntouchCX**

IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

**About the Job**

The IT Site Supervisor implements and administers global technology activities, including managing, upgrading, and directing the installation, operation and maintenance of information technology hardware and software.

**As IT Site Supervisor, You Will**
- Assume responsibility for assigned IT Operation services and activities specific to a site/facility including implementing and administering
- Be responsible for Global technology activities: manage, upgrade, and direct the installation, operation, and maintenance of information technology hardware (desktop/laptop/Chromebox) and software; administer and provide ongoing technical support locally onsite
- Maintain staff by recruiting, selecting, orienting, and training employees
- Maintain a safe and secure work environment
- Conduct 1:1 discussions with IT Generalists to develop personal growth opportunities and provide coaching sessions to discuss set of expectations
- Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments
- Perform hardware troubleshooting including repairs, upgrades and configuration of desktops/laptops
- Take ownership of technical issues, working with different stakeholders to resolve technical concerns as necessary
- Monitor, report and document system and performance issues
- Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results
- Adhere to company policies, core values, and procedures
- Work on shifting schedules and available to work in a 24/7 operations environment
- Interpret and validate technical issues, test solutions, and follow-up and escalate when necessary
- Solve complex problems in a technical service-oriented environment
- Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment

**Requirements**:
**As IT Site Supervisor, You Have**
- A high school diploma or equivalent required
- Post-secondary or completion of post-secondary schooling preferred
- 1 year IT experience and 1 year Supervisory experience
- Working knowledge with MS Windows, IOS/OSX, Android, system environments
- Expertise on installation, diagnostics, repair, maintaining and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers) to ensure optimal workstation performance
- Experience managing base image and software packaging deployments
- Strong interpersonal and organizational skills; must be customer oriented
- Working knowledge of the the latest technology available on the market (Tablets, Game Consoles, LED TVs, etc.)

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.