
LMS Administrator
1 week ago
We are seeking a full-time **SumTotal LMS Administrator** to join our team and provide expert support to our clients. In this role, you will be responsible for managing user accounts, maintaining course content, and offering user support through the **SumTotal LMS** interface. This position focuses on ensuring our clients experience seamless LMS operations without requiring backend or database management.
**Location**: Noida
**Working Hours**: 7:30 PM IST to 4:30 AM IST (Hybrid)
**Key Responsibilities**:
- ** User Account Management**: Create, update, and manage user accounts for clients through the **SumTotal LMS** interface.
- ** Content Management**: Upload, update, and remove course content, training materials, and resources for clients using **SumTotal LMS** tools.
- ** Reporting and Data Analysis**: Generate and analyze data using **SumTotal LMS**’s pre-configured reporting features to deliver insights for clients.
- ** Client Support**: Provide responsive assistance to clients with LMS interface-related tasks, including resolving access issues, assisting with course enrollments, and troubleshooting interface issues.
- ** Support During Business Hours**: Offer support during standard business hours, addressing critical issues according to the agreed **Service Level Agreement (SLA)** with clients.
- ** Content Verification**: Ensure content is correctly uploaded and accessible for client users.
- Proven experience with **SumTotal LMS**, including user account management, content management, and reporting functionalities.
- Background in LMS administration and familiarity with the **SumTotal LMS** interface.
- Strong attention to detail and ability to manage multiple client accounts.
- Excellent communication skills for effective client support and troubleshooting.
- Ability to work full-time within established business hours and meet SLA requirements for clients.
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