**Job Brief**:
The Rock Star Agent assists in providing a personalized, high standard and welcoming front-desk service, 24 hours a day, 7 days a week.

JOB TITLE: Rock Star Agent Female
DEPARTMENT: Hotel
LOCATION: Shipboard
REPORTS TO: Rock Star Manager, Sailor Services Director
The Gig:
The Rock Star Agent assists in providing a personalized, high standard and welcoming front-desk service, 24 hours a day, 7 days a week.

Essential Responsibilities:
Required to provide a positive first impression to every Sailor and where possible aims to recognize
them by name.
Maintain positive Sailor relations at all times.
Process all Sailors at embarkation according to company standards to include check-in, collecting
passports/other documents and issue boarding cards.
Keeps and maintains accurate records of discussions/correspondence with guests and
communicates all complaints onboard to Sailor Services Director.
Assists in carrying out administration for the vessels Customs and Immigration clearances along
with ship’s documentation when entering/leaving Port.
Assists in organizing the preparation and processing of all administrative requirements for guests
throughout the voyage such as embarkation/disembarkation activities, preparation and completion
of guests billing and settlement of accounts.
Carries out cash transactions required by Sailors including but not limited to travelers checks,
currency exchange, gratuity adjustments and settlement of accounts.
Responsible for the balancing of their cash fund daily - shortages are the individual’s responsibility.
Receive and inventory lost and found items and maintain a log of all found items and report of lost
items.
Ensure the Help Desk area is kept clean, presentable and in an orderly manner at all times.
Prepares and updates Berthing lists, Gift orders, special notes/requests and Guest lists for premium
Sailor events.
Provides information and general assistance to all guests when required.
Be familiar with all cruise services/features and activations to respond to Sailor inquiries
accurately.
Additional Responsibilities:
Attends passenger functions as required by Head of Department.
Partake in inspections, trainings and meetings as required by Head of Department.
Ensures that the set standards are kept and staff members work according to their respective job
descriptions.
Super Powers Required:
Minimum 2 years’ experience as Receptionist/Help Desk Assistant role.
Skills in accounting and administration.
Experience of working in a quality customer service area.
Passionate about people and able to handle guest complaints with a smile
All certificates as required by the STCW code for this position.
Good command of the English Language.